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Just a thought…
Hi Lucky. I read your original article on my Google stream. I rarely travel by air at this point in time but I do work for the largest grocery chain in the U.S.. I found your article spot on with regards to customer service. All the time, at work , I have customers saying “I’m sorry to bother you…”. I tell them they only need to be sorry if they misbehave. I also tell them that if they were not in my store there would not be any reason for me to be in my store. For me, thanking a customer for bringing their business to my store is telling them I know where my paycheck comes from. I feel this should be the norm for anything from Jack-in-the-box to Nordstrom. Having spent money at both these places I have recieved service from both ends of the spectrum. I look forward to reading future articles from you. Kathi B.