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Answers (2)

  1. Anonymous

    Any updates??? here’s my situation.

    Saturday, 6/23
    1. setup Iberia Plus Account
    2. purchased 5 tickets
    3. contacted Iberia by phone and associated my Iberia Plus # with the confirmation numbers of the 5 purchased tickets
    4. purchased 5 more tickets to max out rewards to 90,000 Avios miles
    5. contacted Iberia by phone and associated my Iberia Plus # with the confirmation numbers of the 5 additional tickets

    Thursday, 7/5
    Received an email asking for Iberia Plus number, image of Passport, and all reservation confirmation numbers to be associated with the Iberia Plus number
    Responded with all of that information the same day

    Friday, 7/6
    Expected 90,000 Avios miles to be deposited in my account (10th business day) – Nothing
    Can’t even log on to account – I get error message

    Tuesday, 7/10
    Contacted Iberia by phone
    They said you should receive your miles on the 12th or 13th

    Wednesday, 7/11
    Received an email from Iberia acknowledging receipt of my information

    Thursday, 7/12

    Friday, 7/13

    Sunday, 7/15
    Contacted Iberia by phone and asked for the status of my Iberia Plus account
    The reservation desk said the Avios department is working through 20,000 emails and they don’t have a direct number

  2. rickyw

    Did you hear anything?

    I think the best advice is to still be patient?

    Otherwise, you could throw in the towel and just get your money back?

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