Iberia Avios Promotional Miles ClusterF@@k

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Anonymous Guest

July 17, 2018, 4:24 pm

Any updates??? here’s my situation.

Saturday, 6/23
1. setup Iberia Plus Account
2. purchased 5 tickets
3. contacted Iberia by phone and associated my Iberia Plus # with the confirmation numbers of the 5 purchased tickets
4. purchased 5 more tickets to max out rewards to 90,000 Avios miles
5. contacted Iberia by phone and associated my Iberia Plus # with the confirmation numbers of the 5 additional tickets

Thursday, 7/5
Received an email asking for Iberia Plus number, image of Passport, and all reservation confirmation numbers to be associated with the Iberia Plus number
Responded with all of that information the same day

Friday, 7/6
Expected 90,000 Avios miles to be deposited in my account (10th business day) – Nothing
Can’t even log on to account – I get error message

Tuesday, 7/10
Contacted Iberia by phone
They said you should receive your miles on the 12th or 13th

Wednesday, 7/11
Received an email from Iberia acknowledging receipt of my information

Thursday, 7/12
Nothing

Friday, 7/13
Nothing

Sunday, 7/15
Contacted Iberia by phone and asked for the status of my Iberia Plus account
The reservation desk said the Avios department is working through 20,000 emails and they don’t have a direct number

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Iberia Avios Promotional Miles ClusterF@@k