Questions and Answers

Hi
My family made a trip to Japan on JAL last Christmas/ NY holiday. I decided to credit to our Qatar Privilege Club membership to retain our Silver status and add to our Gold target (I know questionable given how poor the program is now in terms of mileage value).

Up to now we still have not received the miles. In their website it says it could take up to 180 days to credit!! But I chased a couple of weeks ago since I need the credit to my account so I can maintain my Silver status by early April.

I sent them an email but all I got were generic “we are investigating the matter” replies.
We already send all the proper docs – boarding passes that clearly stated the credit to Qatar. We are not sure why it is taking them weeks.
I sent chasers daily but still daily generic responses with no specific action, no ETA, nothing.

The worse part is that the Qpoints balance I have have decreased by 24 points with no reason at all. How could this happen? Because I chased my missing miles?

What have been the experience of others on this issue? Does it really take that long to credit miles from other Asiamiles partners? Not sure why though given all evidence have already been provided?

We love Qatar – their Q suites, their lounges, the service/ soft product, but it has been very frustrating with no recourse and this is really ruining our Qatar experience.

QR often refuses to credit, it is a cost cutting thingy, as they still get paid by operating carriers and can thus improve their badly bleeding bottom line. They even have internal memo about it, the same as EY. Only a fool uses their FFPs.

On the other hand, they now also refuse to pay other airlines FFPs – I have had them decline missing miles request from an other airline for 3 times (for the same flight, it just comes back refused and nowhere to contact).