Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

SAN Airport


Qantas auctioning off seats!

Can you help?

How do Airlines Rank Passengers


Hotels and families


Global Entry Renewal – Applicaton -> New Card = 7 Days


UA first responder discount?


Alitalia shutting down – now what?


Digital nomading


New Qatar Transit Policy?


USA Accept Antigen Test For Re-Entry


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (5)

How does the Four Seasons not have a loyalty programme?

How does the Four Seasons not have a loyalty programme?

  1. Anonymous

    Hey Ben!

    Recently my family and I haven been staying at a couple of FS around the world and this got me thinking m: if practically every other hotel company in the world has a rewards programme – how does the FS manage without one and then how does it ensure customer keep on returning? I just think that in this day in age surely they would be at a huge disadvantage for not being able to guarantee customer loyalty? Also, do you think that FS will have a loyalty programme in the near future?

    Thx, DhilJ

  2. Gaurav

    I read somewhere once that if you have a fantastic product and service you don’t need a loyalty program. I believe there is enough of a niche market at the top of the customer pyramid where quality is the deciding factor. If the company has it or at least has the perception of it, you don’t need to offer points for loyalty. Most people at that level need to go where they want to go, when they want to, and want services that meet their needs. They’re not going to be futzing around with points and availability.

  3. Anonymous

    Gaurav is spot on, though I’ll also have a post a bit later with my thoughts. Great question!

  4. phize

    I know that Four Seasons has some sort of invite only loyalty program of sorts but those are the only details that I know of.

  5. MidSouthSkier

    Lucky’s post:

Sign in to help answer questions.