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Answers (7)

Flight cancelled due to airport closing

Flight cancelled due to airport closing

  1. ohiogirl

    I have a question concerning a recent occurrence at LaGuardia. Our Frontier flight, which was delayed from 10:45pm to 1:30am was eventually cancelled because we were overweight and could not resolve the situation before the air traffic controllers quit for the night. Is an overweight situation a normal “thing”? My real question is if there was any fault of the airline in this situation and do we have any right to request compensation.

  2. tconway02

    Hello,

    You could try, however, that sounds like the fault of the passengers. Did they put you on a new flight? Did it affect your hotel stay? Because if you missed a night at a hotel you could ask for compensation for that.

    Hope that helped!

  3. Gaurav

    I would say that is definitely an operational problem created by the airline and they should be responsible for any expenses incurred for overnight stay and rebooking to the next flight.

  4. ohiogirl

    [QUOTE=”tconway02, post: 19079, member: 1837″]Hello,

    You could try, however, that sounds like the fault of the passengers. Did they put you on a new flight? Did it affect your hotel stay? Because if you missed a night at a hotel you could ask for compensation for that.

    Hope that helped![/QUOTE]
    Thanks, I contacted Frontier, but no luck there. Not sure exactly what it meant, but the stewardess told us they had taken on extra fuel in case they had to take a different route but didn’t have time to unload the extra fuel. so instead they offered a $600 incentive and asked for 10 volunteers, which they received quickly. After those 10 deplaned we sat for several more minutes while the flight crew seemed to be in conversation with someone. Finally they told us the flight was cancelled because the controllers would not stay past 2am to get our flight out. Yes, we lost the cost of two rooms in Denver, which they will not reimburse.

  5. Gaurav

    Overweight plane is an airline issue however it happened.

  6. ohiogirl

    I’m not sure how to proceed. Frontier says no fault on their part and nothing owed to the passengers. Despite the gate attendent telling us we would be compensated for meals and that she had tried to get rooms for the 200+ passengers but that they were no vacancies at 3:30am when we finally got someone to tell us what was up with the cancellation and how we were getting to Denver. Airport says not their fault that Frontier didn’t make deadline. Spent the night in the main terminal/baggage claim as we were booted out of the concourse.

  7. Gaurav

    If you had actual expenses that were incurred I might consider taking Frontier to small claims court or reaching out to a consumer advocate on the staff of your local or national news outlet. Getting compensation for inconvenience might be tough.

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