Questions and Answers

This may be a tricky one so i would appreciate some input.

I booked a round trip flight by Vietnam Airlines from HK to Hanoi and back via Ctrip (a Chainse travel agent) at around 1550 HKD. I used one flight from HK to Hanoi, but on October 21, 2016, my flight back to HK was cancelled by the airline due to the bad weather, failing to provide food, accommodation or any flight alternatives.

I had to book a new separate flight out of Hanoi given the fact I had a follow on flight to Moscow – which cost me additional USD 380.

the airline refuse to provide any refund or other form of compensation.

Is anyone here familiar with the applicable law/regulation which apply here – and how can I maximize my refund/compensation from the airline/travel agent ?

any help would be highly appreciated.
Gal

Generally, airlines will [B][I]NOT[/I][/B] provide reimbursements for cancellations and delays due to weather, they’re just required to rebook you on a different flight (though even that has some restrictions). Do you know if you paid with a credit card that includes travel protection/insurance or did you buy travel insurance separately? Those will provide coverage for delays and cancellations due to weather once certain conditions have been met, which sounds like you have.