Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

AA Flagship First Check In LAX


Global Entry Conditional Approval

Can you help?

Chase BA 10% Discount – Credit to AAdvantage?


Daily Emails?


QR Lounge access transiting Doha from First to Business


Site Feedback

Hot topic, get involved

Transiting LHR on a BA First Class/Club Europe Ticket




How do I deal w extra seat reservation?


Password Change


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

Flight Cancelled Challenge – How to get compensated?

Flight Cancelled Challenge – How to get compensated?

  1. Anonymous

    This may be a tricky one so i would appreciate some input.

    I booked a round trip flight by Vietnam Airlines from HK to Hanoi and back via Ctrip (a Chainse travel agent) at around 1550 HKD. I used one flight from HK to Hanoi, but on October 21, 2016, my flight back to HK was cancelled by the airline due to the bad weather, failing to provide food, accommodation or any flight alternatives.

    I had to book a new separate flight out of Hanoi given the fact I had a follow on flight to Moscow – which cost me additional USD 380.

    the airline refuse to provide any refund or other form of compensation.

    Is anyone here familiar with the applicable law/regulation which apply here – and how can I maximize my refund/compensation from the airline/travel agent ?

    any help would be highly appreciated.

  2. David W

    Generally, airlines will [B][I]NOT[/I][/B] provide reimbursements for cancellations and delays due to weather, they’re just required to rebook you on a different flight (though even that has some restrictions). Do you know if you paid with a credit card that includes travel protection/insurance or did you buy travel insurance separately? Those will provide coverage for delays and cancellations due to weather once certain conditions have been met, which sounds like you have.

Sign in to help answer questions.