Questions and Answers

Ben,

I’m sure you remember back in September when all the portals dropped the AMEX gift card purchases that paid 2% or more, to nearly nothing. Well the only shining light of the bunch was Extrabux which offered and advertised 1% on AMEX card purchases during this time. I took them for their word and followed all their rules to the tee, purchased two batches of $2k cards totaling $10k each, 20 days apart ($20k total) and waited until December to get my $200 back. On their website, under my transactons, it showed these two AMEX card purchases as earning zero cash back, so I emailed them last week and here is what they had the nerve to email me today:

Thank you for contacting us about your American Express Gift Cards purchase. Unfortunately, American Express Gift Cards has chosen not to pay us for your order. As per our terms and conditions, if a merchant refuses to pay us a commission for your order, we are unable to pass that onto you as cash back. As a courtesy for your patience, we will be crediting your account with a one time $20.00 bonus. Please let us know if you do not see this added to your account within one week.

So I’m out $180 of promised money now! Is there anything I can do to make them honor their agreement? Has anyone else also been thrown to the curb by Extrabux?

Thank you.

Ron

@Ron, I don’t think I would describe what happened as “being thrown to the curb”. If you follow this stuff you were probably aware that this was a likely outcome. Shame on Extrabux for not being on top of this but they’ve made a gesture to compensate. You could write back and say you find it insufficient and try to negotiate up but I would do so politely. Otherwise I suppose you could take them to court but I’m not sure this is worth the time and energy.