Questions and Answers

I worked for United Airlines till 2014. I accepted an employee buy out package that included 190,000 Mileage Plus points as well as continued space available travel for me and my immediate family.
I was with the understanding that miles never expire. This was particially correct, provided you have activity in your account at least once a year. I failed to do so and the miles have expired. I have past the timeline to pay a reinstatement fee and United is unwilling to make any exception. Seems quite unfair given I in essence was given miles in exchange of employment. Any ideas on any recourse that may be available to me?

Were you a member of a labor union while employed at United? If so, perhaps they could best represent you in this matter.

[QUOTE=”Gia, post: 57326, member: 1566″]Were you a member of a labor union while employed at United? If so, perhaps they could best represent you in this matter.[/QUOTE]

No, I was part of management.

I think it would be extremely unlikely that you could get the miles reinstated through normal customer service channels. Have you any former colleagues working today in United Management whom you could contact? If not, I would write a letter to the CEO of United briefly explaining your erroneous assumption about the miles not expiring and asking if they could be reinstated, perhaps mentioning a special purpose like travel to attend a college graduation, etc. You have nothing to lose at this point – I wouldn’t give up yet.