Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Expedia 24 Hours Faullacy?
Hello all,
I have learned a hard way, and thought I share this info…
The context was I got a ticket in the evening on the local time (in Asia), and decided to canceled it the next morning. It was through Expedia. jp. But the global support for Expedia customer service claimed that the ticket has to be in the same day of the purchase in order process the refund. I reached out to Expedia on Tweeter, same replied with the purchase date rule…..Now I have to face a hefty fee for a refund. I thought they claimed the idea of 24 hours, rather than the date of issued tickets purchased??? Am I missing anything here?
[ATTACH=full]722[/ATTACH]
What airline did you book on? I’m pretty sure the 24 hour rule is a DOT policy for any reservation touching the US, so if you’re flying exclusively in Asia, you don’t necessarily have that 24 hour protection.
Expedia “tries” to outline this, it seems:
[ATTACH=full]723[/ATTACH]
DoT 24 hour cancellation rule only applies when you book the flight directly with the airline, not when you book the flight through an OTA.
Therefore, it’s usually best to book your flights directly with the airline.
Expedia’s policy is what you agree with them when you book your flight with them.
Your feedback is important in helping us keep our community safe.