Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

AA Flagship First Check In LAX


Global Entry Conditional Approval

Can you help?

Chase BA 10% Discount – Credit to AAdvantage?


Daily Emails?


QR Lounge access transiting Doha from First to Business


Site Feedback

Hot topic, get involved

Transiting LHR on a BA First Class/Club Europe Ticket




How do I deal w extra seat reservation?


Password Change


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (3)

European Compensation for Delayed Baggage?

European Compensation for Delayed Baggage?

  1. Anonymous

    Hi All,

    Back in June we were travelling from Madeira to Barcelona via Lisbon with TAP Portugal.

    We landed in BCN to discover none of our 7 bags arrived. Long story short, they arrived at 2200 the next evening, so we were without our bags for 29 hours. We had to purchase emergency clothing, toiletries, medication, etc.

    In total we spent €523 for 4 people. We have submitted a claim, however had not heard anything bag. I continue to follow up with TAP who are grossly incompetent and unable to respond. This occurred on the 29th June, I submitted the claim 4th July on my return home and still have lot heard anything back.

    Is there any form of compensation that we are entitled to from TAP other than our emergency supplies? Something similar to the EU261 for delayed flights? Normally I wouldn’t care, and would be satisfied with reimbursement of the items we paid for, but after being subjected to appalling service both on the ground when the bags were delayed, and after the fact, I would like to know my options.

    Appreciate the help.


  2. jshadkin

    [SIZE=4]Similar story traveling on KLM from London to Barcelona via Amsterdam. Bag didn’t make it due to tight connection. I followed up, without a response from KLM for a while. Nothing similar to EU261 for bags unfortunately.

    However, after following up numerous times, posting on social media platforms, and given my status with Skyteam, I was given a monetary voucher after three months.

    It depends on numerous factors, and given that summer is a popular travel season, I would anticipate a long delay with communications, as usual. But it surely doesn’t hurt to keep trying with different emails and social media platforms, calling, etc. [/SIZE]

  3. Donna

    I’m very sympathetic to your problems with your late arriving luggage and I have no direct experience with TAP in such situations however, I know from experience on other carriers when bags get delayed the next flight is often 24 hours away which may account for your long delay.
    I’m sure after this you realize that medication should never travel in checked luggage. I take a special medication and I can’t begin to imagine the stress and hassle (and perhaps physical peril) it would be to get it replaced in a foreign country.
    I’d continue to phone TAP customer service for reimbursement of your claim.

Sign in to help answer questions.