New world record
Can you help?
0
Questions and Answers
Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Filter by:
LEONARD LEWENSTEIN, M.D.
Can you help?
0
Miles transfer
Can you help?
0
Brandenburg airport shows Global Airlines pic
Can you help?
0
How to reach you?
Can you help?
0
Asiana Airlines Delay + Flight Diversion – Denied Full Reimbursement
Can you help?
0
Lounge Access – Family of 5
1
Insane Experience on AA at MIA Yesterday
1
Travel Insurance Claim Through Chase CC
Can you help?
0
Frigid Temps!?
Can you help?
0
Answers (2)
Downgraded on AC Metal on a LX ticket, no compensation
Downgraded on AC Metal on a LX ticket, no compensation
-
Anonymous GuestHi Lucky,
Long time reader of your blog, thanks for the great reads! 🙂
In November last year, I was downgraded on AC GVA-YUL flight from Business to Premium Eco due to an equipment change. (In fact, Air Canada assigned last minute one of their old-SQ planes that has only an old SQ regional biz config, and since they are selling these biz seats as prem eco, it is considered a downgrade – also got premium eco service)
Anyway, my ticket was issued by Swiss. Since then I reached out to both airline asking for compensation for the downgrade. Swiss keeps replying that the downgrade compensation should be covered by the operating airline while Air Canada keeps replying that Swiss has to provide compensation…
Could you help clarifying what is going on and what are my options?
Thanks a lot!
Ben -
rickyw Community Ambassador
Ben, in this situation, you may be best off looking for legal advice as I’m pretty sure EU 261 would apply
[URL]https://www.elliott.org/frequently-asked-questions-about-eu261/[/URL]
[URL]https://www.airhelp.com/en/ec-regulation-261-2004/[/URL]
Your feedback is important in helping us keep our community safe.