Different answers from AMEX and Bonvoy re: free night

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Debbie Terry New Member

April 6, 2019, 8:40 pm

I talked to both a Marriott Bonvoy representative and my American Express card representative. The Bonvoy rep says that I only will get for one free night a year and not one free night per account per year. I have the AMEX Luxury Card that is now a Bonvoy Brilliant and the AMEX SPG Preferred Guest that is now a Bonvoy card….The Bonvoy rep says that I only will get for one free night a year and not one free night per account per year. The AMEX representative says that according to his contract information I should get a free night for each account. (25,000 pts for the Bonvoy and 35,000 pts. for the Brilliant)
My anniversary date for the Bonvoy (Starwood Preferred) is in July. I want to cancel the card if it has no benefit to me anymore as it is $95 a year. Do you have or can you get a definitive answer?
The Marriott Bonvoy rep says that the free night benefit is one per bank..so one through Chase, for me that would be my Ritz-Carlton Card and one through AMEX. So there would be no benefit to having more than one card per banking entity.

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Answers (3)

Different answers from AMEX and Bonvoy re: free night