Questions and Answers

I am based in malaysia , I noticed there is something very unfair from MH.

For a ticket to the same destination , YQ / fuel surcharge is a lot a lot higher for a redemption / award ticket, whereby a ticket bought with cash would hv a lower YQ tax.

I understand that it is common for airlines to still charge fuel surcharge but correct me if i’m wrong , the YQ is standard irregardless if ur is an award or purchased ticket.

Is it okay for MH to do this ? I contacted them via Twitter but they didn’t give me a respond and subsequently ignored me.

Eh…it’s a little complicated. Lufthansa, for example, levies fuel surcharges on some award tickets even when the partner carrier wouldn’t charge them otherwise. British Airways does the same thing. So it’s hard to say if it should be standard without knowing more details.

Either way, this is [I]not[/I] a great opportunity for social media. I would call the airline, and ask for a breakdown of the taxes/fees on the relevant tickets.