Questions and Answers

Hi Ben

I made a Hilton Honors redemption booking for Me n my friend at Hilton Garden Inn Golden Horn Istanbul. He arrived two days earlier than me and was denied check in eventhough his name was in the booking, No actions taken after more than one hour of phone calls to the check in agent n Hilton Honors. We had to make a last minute booking at the nearest Radisson, I emailed the Diamond Desk and they apologised and they did credit the points back, What would you do if u were to face this kind of issue eventhough its clearly stated that 3rd party is allowed to do the check in if the name is in the booking, As a diamond member this is not my first booking i even gifted my points to others as wedding gift 😉

Thank you

Regards
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Osman

My brother and I had a similar issue in Istanbul a few years ago. I wonder if there are issues of fraud in Istanbul and the hotels are forced to take a more strict approach to check-in there…

Many hotels outside of the US wont let someone check into a reservation you make under your name, even if the other guest is added on to the reservation.

For a stay in Tokyo I had a few months back, i emailed the hotel to specifically let them know i had someone else checking in on my behalf since they arrived before I did, which they said they were fine with.

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