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Answers (3)

Delayed luggage, compensation?

Delayed luggage, compensation?

  1. Anonymous

    Maybe this question doesn’t apply to this crowd of elite & points fliers and carry-on-only folks like Ben, but does anyone have experience with delayed luggage compensation?

    I flew DL to London and was without my checked bag for 5 days of a 9 day trip. Their staff was practically useless and it was an entirely frustrating experience. I had to re-arrange my plans and meetings to shop for clothes (which was incredibly stressful and NOT fun). I had to do this multiple times because I figured I only need another days worth of stuff, but then my bag still didn’t arrive. DL is supposed to pay for expenses, but this doesn’t address the hassle, inconvenience, and detriment to my trip that this caused.

    What other compensation could be demanded / given in this situation? I flew as an AS MVP Gold so they can’t give me miles. Should I have demanded an upgrade home? Lounge Passes? Flight credit? Any experiences are greatly appreciated. (I’m also suddenly much happier about the AS and DL split up in 2017 so I don’t have to repeat this again!)

  2. David W

    You might be able to just get some bonus miles if you keep being persistent about it. I hope Delta did compensate you for the new purchases. Also, if you purchased the ticket with a credit card, contact the issuer and see if they have any compensation. It will require proof of purchase.

    Why was your bag delayed?

  3. Gaurav

    You could open a Delta account and ask them to credit you miles or a voucher towards future flights. That is the most common way that airlines tend to respond to service recovery requests.

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