Questions and Answers

Date: 04-27-2016 18:32:38
From: Chase Card Services
Subject: Re: Rewards Inquiry
[SIZE=5][B]Message:[/B][/SIZE]

Dear xxxxxxx,

Thank you for your recent inquiry regarding the enrollment
bonus offered on your Chase Marriott Rewards® Premier
credit card account.

In reviewing your application details, the enrollment
offer for the account is to receive 50,000 points if you
spend $2,000 within the first 3 months of opening your
account, 5,000 bonus points when you add the first
authorized user, as well as the first year annual fee
waived.

Regrettably, the offer you requested that includes 80,000
points if you spend $3,000 does not include the $85 annual
fee waiver for the first year, and cannot be matched to
your current account. This offer is only available when
you apply using the application link contained in the
offer. We apologize for any inconvenience this matter may
cause you.

If you need any other assistance, you can send us a secure
message. We appreciate your business and thank you for
choosing Chase.

Thank you,

Barbara Kinsella
Customer Service Specialist

1-800-436-7927

Original Message Follows:
————————

I recently complied with the $3000 in the first three
months promotion but only received 50,000 points instead
of the offered 80,000 points. Please confirm.

Do you remember what offer was available when you applied? Or maybe ask that you be charged the annual fee in exchange for the difference in points since that seems the be the only other difference in the offer

It would be very unusual for Chase to do a switch on purpose–CPFB penalties can be pretty high. If you took a screenshot of the offer I would check that (also a good thing to do for the future). Otherwise I’d do as [USER=29]@David W[/USER] suggests.