Questions and Answers

Hi

Love your guys’ work. Wanted to bring up a topic in which has hit a lot of people and maybe bring awareness through your site so others do not get fraudulently taken by this company.

Cardcash is a company that sells gifts cards, including many for travel purposes. I purchased hyatt gift cards that they had at about a 25% discount on the site, hoping to use it on a future trip. I purchased $2500 worth and waited for my next trip. They came to me via email at $500 each.

My next trip came about and i went to use them and i had a balance of 0 on three of them. In shock, i contacted the company and soon got a cold shoulder. Because it was after their “45 day” return policy, i was shit out of luck. I tried multiple times to ask them to refund me, including asking american express spg to file a claim, to no avail.

I have evidence of their email correspondences, and they told me in one of them that with amy gift card purchases, there is a “risk vs reward” aspect of it. Because i was saving money on the purchase, there was a risk in purchasing these gift cards.

I believe your readers should be aware so they dont go through the same path as i did. I am now in my third claim with amex, and havent been refunded any of the money and not gotten to use what i thought i had purchased. I am not alone. I have two friends that have gone through the same thing, and i am pretty sure this has happened to more people.

Thank you for listening and would love for you guys to make this aware to more and more people that wanna travel and not be scammed.

Sean T

Thank you for pointing this out. I am not sure how to react in circumstances like this but $1500 is a lot of money to lose. I think you should complain against cardcash on BBB and also try to pursue harder.
I am curious to know what was Amex’s response like?