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Banned from American Airlines, falsely accused
Banned from American Airlines, falsely accused.
I didn’t find out I was banned until attempting to return home Charlotte Minneapolis Charlotte. This happened at the end of September, we thought it was ironic when the attendant included in the announcement about wearing mask that “you may not be able to complete your trip“, we chuckled thinking what are they going to do stop the plane? Well, I found out, when trying to get my boarding pass it said I was waitlisted, I was seated in first class and had already had a seat initially. My partner went ahead as I had to go to the desk and they couldn’t print me a boarding pass and I was told it was too late and the next flight wasn’t until 7 AM the following day, this was it three in the afternoon. I needed to get home, I went over to Delta, one-way ticket for $600, that flight was leaving at 7:30, I was exhausted and figured it was cheaper for me to stay in a hotel and take the 7 AM flight. I went back to the American counter, different lady at the desk, she said I was on the list for the 7 AM flight and that she could print my boarding pass… Then it wouldn’t let her… She said “oh it says call corporate“. She did so, they very quickly told her that I was banned from flying American due to not wearing a mask. I was stunned, started crying. The lady at the desk was so nice and so apologetic and I knew it wasn’t her doing. This whole thing has turned my life upside down and especially back then as it was happening as I had been falsely accused and just stunned, then it struck me that it was The unplussed attendant, Davis, LAX crew on the flight from Charlotte to Minneapolis on September 25. The couple in front of us had asked for cocktails and he said “ We don’t serve alcohol in coach“. Those of us in the last row and across the aisle as well as the gentleman he was speaking to, we all chuckled when they told him “we’re in first class“. He had been rude when we were getting on the plane and was just unpleasant, Apparently long day and it was showing. I’d gone to lavatory and when returning to my seat, he was in the galley, I asked him “have you ever worked first class before?“ I tried to say with a sense of humor which he did not have. His retort was “you need to buckle up“. I nodded and immediately returned to my seat. I didn’t leave a nasty note, I wasn’t rude to him. I feel I was not his first victim. I have filed complaints online with American Airlines as instructed. Twice, I’ve gotten the scripted response how they take wearing masks seriously which they obviously did not read my complaint. I was wearing a mask, my partner is a concierge key and CEO of a reinsurance company of the life division, meaning if he hast to fly he is absolutely wearing a mask and me traveling with him, it’s mandatory for the partnership. I did receive a callback stating they were going to escalate my complaint. I have not received any information, no complaint number, no case number. Representatives over the phone have told me I need to speak with security but they could not transfer me and they could not give me a phone number. And if you go to American Airlines customer service counter in any airport, they have no number for security which is who I need to deal with but they’ve made it utterly impossible. I have been told numerous times that I would receive a letter in the mail if I hadn’t already received an email. I have received no such email and no letter via USPS. The attendant, Davis, out of LAX, is not a good person, dishonest and malicious.
I need to be able to travel in a timely manner. I’m executive platinum pro, I’ve traveled extensively with American Airlines. I have asked them to prove what I am being accused of. I have seen the memo to American Airlines employees stating they need to have as many details as possible regarding such incidents. I have witnesses, they’ve provided me with nothing other than I can’t fly their airline per corporate instructions, it’s untrue and invalid. What can I do? Change jobs?
Hey Tammy, please don’t take this the wrong way… but I’ve read your post three times now and having a really hard time understanding the chain of events and what happened.
If you think you were wrong accused of not wearing a mask, you probably need to reach out to a higher level contact at American, which can be found here ([URL]https://www.elliott.org/company-contacts/american-airlines/[/URL])
My recommendation would be to start with the online customer service form (calling is great at times, but for this, best to have a written record of your communication). If you don’t have a satisfactory outcome, work through the list of contacts one by one, giving everyone time to respond. Also, it’s best to stick with the facts and relay what happened in a clear, concise manner…. without including strong opinions and/or commentary.
Hope that helps, good luck.