Questions and Answers

For over a week, BA.com has been having issues. Agents are aware of the problem but absolutely nothing has been done. I am a Gold (Emerald Oneworld) Exec Club member and get an error message each time I have searched for rewards online from ATL to MIA for over a week. There needs to be publicity about this as BA is obviously not taking the issue seriously. While they offer to book on the phone, this is not efficient and I like to see actual availability aircraft types, etc. before booking – something that takes too long on the phone with an agent. Thank you.

Have been trying for over a week to use my Avios for a domestic AA award. System says “errror: try again later”. BA initially said there is no issue now finally customer service reps are acknowledging it. Anyone have any suggestions? This is an extended outage during a very busy time of year. Terrrible BA seems to be ignoring the issue.

Hmm, I’ve been able to use the BA tool this week. Try clearing your cache and using an incognito browser to see if that helps fix it.

[QUOTE=”Tiffany, post: 23115, member: 7″]Hmm, I’ve been able to use the BA tool this week. Try clearing your cache and using an incognito browser to see if that helps fix it.[/QUOTE]
Thanks for replying, Tiffany. It’s happening on multiple devices (iPad, laptop and phone), and BA Exec Club Gold Line confirmed Friday they have known system issues and it is supposedly being escalated. They offered to search over the phone in the interim, but of course that is not ideal. I’m attaching a pic of the error message screen that has appeared each time I searched for over a week on multiple devices. Even the BA app is crashing when I click on Book Avios Award links via iPad, and the Windows-based attempt via BA.com results in the error. I’m wondering if it is remote to a few accounts or across the board….or just my account. When it first happened, BA customer service said they had no problems, but when calling last Friday the agent indicated there is a known issue. Just taking so long to fix. Thanks again. Sorry to “complain” on here but I would like access to my 500k+ Avios online again. I’ve booked online for years and no issues really. So, I’m very experienced with the system. Appreciate it.

Oh I believe you that it’s happening, for sure — I’ve had it happen as well. It’s always eventually started working, but I think you’re right that it might be account-bound. So frustrating.

Mike – take a look at this article from another blog on boardingarea. Sounds like the same issue you are having?

[URL]http://rapidtravelchai.boardingarea.com/2016/11/21/trouble-booking-avios-awards/#_ga=1.52619368.1127261509.1464030289[/URL]

[QUOTE=”rickyw, post: 23196, member: 1436″]Mike – take a look at this article from another blog on boardingarea. Sounds like the same issue you are having?

[URL]http://rapidtravelchai.boardingarea.com/2016/11/21/trouble-booking-avios-awards/#_ga=1.52619368.1127261509.1464030289[/URL][/QUOTE]
Rickyw thank you SO much! That is the exact error message that has been driving me crazy. Multiple calls to BA have produced no help to the point I thought something is isolated to my account. I guess the good news is after the January date we can get domestic First tix for less Avios. Thank you very much. I’m relieved.