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Answers (2)

Award flight cancellation question

Award flight cancellation question

  1. Anonymous

    Hello all,
    We have booked flights from Paris to Osaka in March (on Asian for my husband) and April (on Air France for me) returning to Paris in June on Cathay Pacific. All of the flights were booked as award flights; we transferred points from our Citibank and Chase accounts to the various airlines for the award flights. We are traveling all legs in business class.

    With the Corona Virus wrecking havoc on flights through Hong Kong, what recourse do we have if our return flights are cancelled? What obligation does Cathay Pacific have to find us an award flight on another airline in order to return to Paris? We paid for the taxes using our Ink Preferred card but the trip cancellation coverage only extends for the first 60 days of our trip and while my trip will be within the 60 days, my husband’s will be longer as he is traveling there in March. We have also purchased trip insurance but it only covers the actual cost of the trip, meaning that it doesn’t pay for any additional costs for re-routing above what was paid in taxes, which is a fraction of what it will cost if we have to buy new tickets.

    Does anyone have any experience or knowledge that would provide some guidance so we know what to do before any cancellations or what to expect if the flights are cancelled?

  2. Daniel B

    In general, if the cancellation happens for those above stated reasons, the airlines will rebook you on alternate flights including on flights operated by airlines belonging to the same alliance. In that case, they do not have to find award availability, just available seats.

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