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Answers (1)

Another One World Lounge Access Issue

Another One World Lounge Access Issue

  1. Anonymous

    Hi Lucky,
    Seems the LAX Qantas lounge isn’t the only one failed to adhere to the one world lounge policy.
    I am flying HKG-JFK on CX first class, connecting domestically on AA first class. According to [URL]https://www.oneworld.com/ffp/lounge-access[/URL]
    [SIZE=4][B][B]one[/B]world lounge access for First Class or Business Class customers[/B][/SIZE]

    [LIST]
    [*]Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
    [*]Connecting between [B]one[/B]world marketed and operated flights:
    [LIST]
    [*]First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a [B]one[/B]world international long haul flight is defined as an international flight marketed and operated by any [B]one[/B]world carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
    [*]Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
    [/LIST]
    [/LIST]

    According to the same website, CX passengers use BA lounges. So once I arrived in JFK after CBP I went back into T7 (no question asked from the TSA! they even noticed my TSApre status and let me keep shoes on) and went to the BA lounges.
    I showed my CX and AA boarding passes, together with this website. They said “wow–we’ve never seen this before–you are the first passenger to do so”, and they called supervisors. The ended up denying my access–insisting on there is no “arrival lounge ” for cx, despite that the one world website made it clear that I am treated as connecting passenger. They ended up letting me into the gallery lounge (not first class lounge) as a “courtesy”.
    I am wondering what the AA flagship lounge will say once I get to T8. 🙂

    I cannot find any contact info for a one world liaison on the one world website–wondering if you have a way to bring this to the one world corporate communications?

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