Questions and Answers

Hello Lucky, Team, and fellow loyal readers,

I have a question about an AA Travel Credit I have from previously canceled travel. The first ticket was originally booked on 2/25/18–this was then canceled and re-booked on 7/4/18 for travel in August of 2018. This trip was then canceled over the phone in August of 2018; a day before I was scheduled to leave.
At the time, the agent I spoke to (she canceled this trip over the phone) told me the new travel credit would be valid until 7/4/19. However, I called AA today trying to book a trip with this credit and they are telling me it expired on 2/25/19. Not only is this not what I was told in 8/18, but this does not make any sense to me.
My brother had an AA travel credit for about $800 that expired this summer–it was originally booked last summer. On April 3rd of this year, he booked a new trip with this credit; there was a remainder of about $70. This $70 credit was re-issued with a NEW expiration date of 4/3/20. So, why is my travel credit not valid until 7/4/19? I have an email into AA Customer Relations…

Thank you very much,
Gabe

My understanding with these is that is has always been valid for one year from the original booking date. Anything other than that would suggest you can just keep cancelling and rebooking an endless number of times.

Even if you purchase an AA Gift Card – it is only valid for one-year from purchase.

Do you have anything in writing? I would also assume that your brother’s $70 credit also expires this summer (original date), not April 2020. That’s based on my own experience.

[QUOTE=”rickyw, post: 64196, member: 1436″]My understanding with these is that is has always been valid for one year from the original booking date. Anything other than that would suggest you can just keep cancelling and rebooking an endless number of times.

Even if you purchase an AA Gift Card – it is only valid for one-year from purchase.

Do you have anything in writing? I would also assume that your brother’s $70 credit also expires this summer (original date), not April 2020. That’s based on my own experience.[/QUOTE]
Thanks for the reply!

I understand what you are saying about continuing to cancel the ticket, that’s just not what I was told over the phone.

I don’t have anything in writing, but my brother shared his evoucher with me; it has an April 2020 expiration date.

Anyway, thank you very much for your help! I’ll have to see what AA has to say.

I agree with [USER=1436]@rickyw[/USER] – I’ve been through this a few times with AA in the past three years and the one year rule is pretty much laid in concrete. Let us know if you get anywhere with AA. Good luck!