Questions and Answers

Hello! I’m attempting to apply a couple of my expiring systemwide upgrades to a friend’s upcoming itinerary. I’ve called the ExPlat desk, and they’ve told me the upgrades have been applied and that my friend is on the waitlist (for both the outbound and inbound segments).

However, when she looks at her reservation in her AAdvantage account, under the
“Upgrade your Trip” section, the outbound component (CLT-PHL-MAD) where she’s supposedly on the waitlist shows “complimentary” in the “type of upgrade” column and “Requested” in the “Upgrade?” column for the CLT-PHL leg, and then it simply says “Contact AA for upgrade awards” in the “type of upgrade” column and “N/A” in the “Upgrade?” column for the PHL-MAD leg. Same thing on the return.

I expected it to say “Systemwide” under the “type of upgrade” column and “Requested” in the “Upgrade?” column.

I’ve called a couple of times, and they swear she’s on the waitlist, but I don’t trust it because of what I’m seeing on the website.

Is there concern or is that how it appears for systemwide upgrades?

Thanks!!

*Edited to add: Not to overcomplicate my question, but the inbound leg departs from LHR. If the upgrade clears, will she be responsible for the increased UK Air Passenger Duty? If so, how and when will she have to pay that?

[USER=1013]@Andrew167[/USER] — That’s how it will look until the upgrade clears, annoyingly.

For the inbound, you’d definitely have to pay the UKAPD. Did they take your credit card when you applied the SWU?

[QUOTE=”Tiffany, post: 11673, member: 7″][USER=1013]@Andrew167[/USER] — That’s how it will look until the upgrade clears, annoyingly.

For the inbound, you’d definitely have to pay the UKAPD. Did they take your credit card when you applied the SWU?[/QUOTE]

Thanks Tiffany – they did not take any credit card info from me when I called to apply the upgrades. Is that going to impact that upgrade clearing without a credit card on file or will she just have to pay at the airport?

[USER=1013]@Andrew167[/USER] — That’s unusual, actually, or something has changed. I’ve always had them take my CC for potential tax changes when flying out of the UK. But I haven’t done an ex-UK upgrade since the merger.

It might be worth calling back and asking that question specifically, now that I think about it.