Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Daily Emails?


QR Lounge access transiting Doha from First to Business


Site Feedback

Hot topic, get involved

Transiting LHR on a BA First Class/Club Europe Ticket




How do I deal w extra seat reservation?


Password Change




Lifemiles for families


Banned from American Airlines, falsely accused


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

Airline refuses to give money back for refundable ticket

Airline refuses to give money back for refundable ticket

  1. Sylvia Botero

    We bought refundable tickets through a travel agent for a flight in Royal Air Maroc. The flight has been canceled and the airline is not flying.
    We contacted the travel agent who told us that the airline is not responding.
    We wrote multiple letters to the airline and they are insisting that they will not give us a refund back. They will give us a voucher to be used within 12 months. They said this is in accordance with Regulation 261/2004. What recourse do I have? thank you!

  2. rickyw

    You could dispute the charge with your credit card company. Unfortunately, the EU has taken the side of the airlines recently, which is crazy but out of our individual control.

Sign in to help answer questions.