Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Ask a question

QR Lite Fare – Lounge Access

by Tar00 New Member

March 21, 2024

Can you help?

Trans Atlantic

by Fabrice New Member

March 7, 2024

Can you help?

Arkia in Beirut?!

by Soberman New Member

March 3, 2024

Can you help?

Ticket Expiration Policy

by caumong10 New Member

February 20, 2024

Can you help?

Air France

by Tar00 New Member

February 1, 2024

Can you help?

Global Entry Application Question

by W Gold

January 27, 2024

Can you help?

Emirates miles

by cross40 New Member

January 19, 2024

Can you help?

Canceled flight recompensation

by KB New Member

January 14, 2024

EK DXB – JED

by Mal_00 New Member

January 10, 2024

Can you help?

BA status

by Loz New Member

January 3, 2024

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

AF 1st Class Award Ticket Change Policy

by Ben Schlappig Guest December 18, 2019, 4:59 pm

AF 1st Class Award Ticket Change Policy

Anonymous Guest
December 18, 2019, 4:59 pm

Hi OMAT team and community!

Quick question in regards to AF/Flying Blue award reservation policy.

I have an existing roundtrip reservation in la premier from LAX to CDG. I need to make a change to the return segment…..but am being told that in order to do this has to book an entirely new ticket (including the outbound flight). Of course, our current outbound flight is sold out.

Does the above policy sound incorrect? Seems strange that they can’t keep the outbound and change the return. Is this a case of hang up and dial again? Or was the agent correct? I asked for a supervisor but was told “it’s against Flying Blue policy to transfer a customer to a supervisor” (which also seems odd).

Thanks for any insights you can share!

Cheers,

Liam
liam Member
December 19, 2019, 2:27 pm

Hi all, I got my questioned answered by another agent at AF. This is indeed the policy (to cancel all segments and reissue the entire ticket).

TO ANYONE BOOKING AF AWARD TICKETS–BOOK AS ONE WAY SEGMENTS TO AVOID THIS PROBLEM…..in my case, the miles and fees would have been exactly the same and we could have changed our return without any hassle.

-Liam