Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

SAN Airport

Can you help?
0

Qantas auctioning off seats!

Can you help?
0

How do Airlines Rank Passengers

2

Hotels and families

1

Global Entry Renewal – Applicaton -> New Card = 7 Days

1

UA first responder discount?

2

Alitalia shutting down – now what?

2

Digital nomading

1

New Qatar Transit Policy?

1

USA Accept Antigen Test For Re-Entry

1

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (3)

Advice kindly sought about cancelling a CX/Asiamiles redemption

Advice kindly sought about cancelling a CX/Asiamiles redemption

  1. Scoob72

    [COLOR=#0000b3][I][B]Firstly, many thanks for reading this — I do appreciate it.[/B][/I][/COLOR]

    Do any OMAATers have any experience of [B][U]cancelling[/U] CX award tickets booked via the Asiamiles website[/B]? Specifically (if yes):

    [INDENT][B][COLOR=#ff0000]1. [/COLOR][/B] [B]How long[/B] does it take it for Asiamiles to be re-credited to your account after you have cancelled an award redemption on the Cathay website?[/INDENT]

    [INDENT][B][COLOR=#ff0000]2.[/COLOR][/B] In terms of any [B]refund[/B] due — I originally paid [B]HKD 2,730.00 [/B]in carrier surcharges/taxes, [B][I]which I hope I would be due a refund of with any forthcoming cancellation?[/I][/B] o_O — would a refund be [I][B][U]automatically[/U] [/B][/I]refunded to the original credit card? [/INDENT]

    [INDENT](I am a bit confused, to be honest, whether this is an[B] [I]automatic[/I] [/B]process or whether, in fact, after cancelling my ticket on the Cathay website I would [I]also[/I] have to call a contact center about recouping this HKD 2,730.00 amount?)[/INDENT]

    [INDENT][B][COLOR=#ff0000]3.[/COLOR][/B] Does CX levy a [B]fee [/B]for any cancellations?[/INDENT]

    Any help at all would be ever so gratefully received!
    [I][/I]
    [COLOR=#0000ff][B][I]Many thanks again for reading![/I][/B][/COLOR]

  2. HKFlyer

    All fees paid arent refundable and your miles should be refunded within 5 business days, sometimes instant. There is a 1k Asia Miles fee for cancellation per person

  3. MidSouthSkier

    Over on the [URL=’https://insideflyer.com/forums/threads/advice-kindly-sought-about-cancelling-a-cx-asiamiles-redemption.139446/’]Inside Flyer site[/URL], member GBC gave this answer to [USER=2235]@Scoob72[/USER]’s question:

    [I]Firstly, you cannot cancel a AM/OW award booking online. You’ll need to call them as they will need your credit card details for billing the cancellation charges.

    Next, the cancellation charges for a full ticket (unused) will be US$120 or 10,000 AM per pax. If you want to know more about amendment fees, etc., you’d best speak to AM call center.

    Refunds of taxes/surcharges are automatic, in full, and within a a couple of weeks – the award miles can be almost instantaneous but you need to tell them that you need the miles immediately.

    Cancellation of award tickets with OW/CX/AM is a very expensive affair – make sure you know exactly how you want to use those miles before you make the reservation.[/I]

Sign in to help answer questions.