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Answers (3)

Advice kindly sought about cancelling a CX/Asiamiles redemption

Advice kindly sought about cancelling a CX/Asiamiles redemption

  1. Scoob72

    [COLOR=#0000b3][I][B]Firstly, many thanks for reading this — I do appreciate it.[/B][/I][/COLOR]

    Do any OMAATers have any experience of [B][U]cancelling[/U] CX award tickets booked via the Asiamiles website[/B]? Specifically (if yes):

    [INDENT][B][COLOR=#ff0000]1. [/COLOR][/B] [B]How long[/B] does it take it for Asiamiles to be re-credited to your account after you have cancelled an award redemption on the Cathay website?[/INDENT]

    [INDENT][B][COLOR=#ff0000]2.[/COLOR][/B] In terms of any [B]refund[/B] due — I originally paid [B]HKD 2,730.00 [/B]in carrier surcharges/taxes, [B][I]which I hope I would be due a refund of with any forthcoming cancellation?[/I][/B] o_O — would a refund be [I][B][U]automatically[/U] [/B][/I]refunded to the original credit card? [/INDENT]

    [INDENT](I am a bit confused, to be honest, whether this is an[B] [I]automatic[/I] [/B]process or whether, in fact, after cancelling my ticket on the Cathay website I would [I]also[/I] have to call a contact center about recouping this HKD 2,730.00 amount?)[/INDENT]

    [INDENT][B][COLOR=#ff0000]3.[/COLOR][/B] Does CX levy a [B]fee [/B]for any cancellations?[/INDENT]

    Any help at all would be ever so gratefully received!
    [COLOR=#0000ff][B][I]Many thanks again for reading![/I][/B][/COLOR]

  2. HKFlyer

    All fees paid arent refundable and your miles should be refunded within 5 business days, sometimes instant. There is a 1k Asia Miles fee for cancellation per person

  3. MidSouthSkier

    Over on the [URL=’’]Inside Flyer site[/URL], member GBC gave this answer to [USER=2235]@Scoob72[/USER]’s question:

    [I]Firstly, you cannot cancel a AM/OW award booking online. You’ll need to call them as they will need your credit card details for billing the cancellation charges.

    Next, the cancellation charges for a full ticket (unused) will be US$120 or 10,000 AM per pax. If you want to know more about amendment fees, etc., you’d best speak to AM call center.

    Refunds of taxes/surcharges are automatic, in full, and within a a couple of weeks – the award miles can be almost instantaneous but you need to tell them that you need the miles immediately.

    Cancellation of award tickets with OW/CX/AM is a very expensive affair – make sure you know exactly how you want to use those miles before you make the reservation.[/I]

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