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Answers (1)

AA refund voucher expiration limit

AA refund voucher expiration limit

  1. Anonymous

    I thankfully received a full refund on a June AA flight to Europe. I waited until they cancelled the flight and the rescheduled flight resulted in more than a four hour change. When navigating the online refund portal, it did attempt to default me to a voucher, but I refused this due to an expiration of one year from issue (which would be April 2021, before the summer travel season and probably a vaccine). It then offered a 20% increase in voucher value, but again with a one year expiration from date of issue. I elected for the cash refund.

    My question is; Why would the airline maintain these one year expirations, when I would have taken the voucher if it had an unlimited, or at least two year, expiration? By sticking to the one year expiration, I elected to take my cash back from them instead of letting them hold it. Is there some reason they can’t extend the voucher expirations longer?

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