Questions and Answers

Last week, I purchased a new AA ticket and paid for it with a cancelled ticket. After the $200 change fee, there was still $199 left over. The agent told me that there are no more paper vouchers and that I would receive a code which I would be able to enter on a future on-line ticket purchase to apply the $199. Right after, I received a second email from AA with the code!

Has the end of AA paper vouchers arrived? If so, I’m shocked there isn’t more fanfare. That, or the rock I’m living under is larger than most.

Yes, and that is great (that now they issue electronic codes! With the paper vouchers either you had to send it in (to the airline), or go to a ticketing office (like at the airport). So it was a pain, particularly because you had to send it to a specific address, not just to the main address of the airline. If you sent it to the main (physical) address, it often got misplaced. With Delta, the address with a P.O.Box was the right one. Once my Delta voucher got “lost” for 3 weeks, and they only found it 5 days before my departure.

Lucky wrote about this a few months ago [URL]https://onemileatatime.com/american-airlines-transitioning-electronic-vouchers/[/URL]