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AA mileage award forced downgrade
I am an Executive Platinum member and used 50K miles to book my adult daughter a trip home for Easter (DCA to DFW to DCA).
On the return leg, the airline cancelled the flight and rebooked her through LGA in coach (middle seat).
What is my recourse?
What is my recourse for a first class mileage award that was downgraded to coach (middle seat)?
I am an Executive Platinum member on AA, with 3M lifetime miles. I booked a first class round trip mileage award ticket (DCA – DFW – DCA, direct both directions) for 50K miles for my adult daughter to come home for Easter.
Morning of trip, her flight was cancelled (something abut the flight crew) and she was booked on a later flight through LGA in coach, middle seat.
Everyone she talked to was extremely rude (more so than normal for an early Monday morning). When I called Exec Plat desk to inquire, they were equally rude.
Any advise from you or your readers is welcomed.
Was she placed in economy for both legs on the flights to Dallas? If she was, then the least AA should do is refund the difference in miles between First and Economy. Same applies for the return to DC if she was downgraded.
[USER=567]@Steve[/USER] Holland, that’s very unfortunate. At the very least I would expect the difference in miles. If you have not had luck with the EXP desk I would suggest a polite letter to the executive offices.