Questions and Answers

Sorry if this has already been asked – I wasn’t able to find it easily in the forum.

I am trying to change an AA award that I made pre-devaluation on CX J. I called AA today to change the dates/times (still on CX) with the same cities of travel. However, the agent told me that it would require more miles as it is post-devaluation – is this correct? My understanding is that there should be no change to miles needed even if the award was made pre-devaluation. Should I keep trying until I get an agent who would allow the change without miles increase?

Correct. If it is still CX J, same start and end, it should be the same number of miles. New dates of travel must be within a year of original ticketing date.

For what it is is worth, I had same issue. I was told that is assuming your award ticket is still in the same redemption class(not sure on the term) Such as AAnytime vs Milesaver. If it was in June as MIlesaaver and you’re changing to August which is now AAnytime, it requires reissuing of the award ticket and increase in price.

[USER=1499]@Rhoman[/USER], that is correct. I assumed [USER=1941]@KLL[/USER] was discussing switching between the same award types since partner awards are always at the saver level but always safer to be more explicit.