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A Condor Nightmare? Help
So after reading Lucky’s review of Condor and hearing about the great points one can credit to Alaska from a Condor flight, I purchased roundtrip Business Class tickets for two to Frankfurt. Well some of you may know what happens next. Thomas Cook who owns Condor went out of business as of Monday morning and ceased operations. All Thomas Cook flights have been cancelled. From what I can gather off of google, Condor is actually a German coporation and they are still flying at the moment. However, it seems like they are holding on by a thread and have asked the German government for a bridge loan to keep them afloat.
So to the question: Anyone have any thoughts on my rights and options? I purchased my tickets through the Chase Portal with points. The Chase Portal set up an iteniary that has me flying from LAX to SEA first class on Alaska. Then it sends me from SEA to FRA on Condor. Just the opposite coming back. I called Alaska last night and told them if the SEA to FRA leg was not going to happen, I would rather not fly LAX to SEA. After a long pause and what was an apparent consult with a supervisor, I was the first to bring the issue to their attention. They said since it was their ticket they would make sure I get to FRA and not to worry about it. Wish I could have gotten that in writing. I called Chase Saphire Reserve to see what the travel insurance would cover. They said nothing since they recently changed their policy and no longer cover bankruptcy events. They of course would refund me my points as the services would not have been rendered if the flights are cancelled.
If everyting goes to hell in a handbag and Condor ceases, is Alaska really on the hook? Does Chase have no obligation to get me to and from FRA even though I purchased the tickets using their portal and their points? If either bears some responsibility, do I get to insist they get me to and from FRA in business class? And yah, I feel pretty dumb right now for not getting independent travel insurance.
As always, thanks in advance for you thoughts.
They’re getting a bridge loan from the German Government and will continue ops if this is true
[QUOTE=”Gia, post: 66798, member: 1566″]They’re getting a bridge loan from the German Government and will continue ops if this is true
Yeah I hope the direct loan keeps Condor running. I guess it is the pessimist in me that has me preparing for the worst case scenario. It just got me thinking about who is responsible when things go wrong and you have booked through the Chase Portal or Expedia or the like. If the portal put together a mixed airline ticket, are they responsible? Is there one airline that is primarily responsible for the journey? Or is each airline only responsible for their particular segment?
I think you got good information from AS. If they issued the ticket they will deal with getting you to your destination if a partner has IRROPs. Given that AS has ties with other carriers that operate towards Europe they should be able to figure out an alternative. The only exception is usually close in when the operating carrier has control of the ticket and they would be the one to make changes but in a situation where the operating carrier is out of business my guess would be that AS would still be able to make a change.
I am happy to say the flight to FRA went on without a hitch. Food was great. Service excellent. Business seats, well they were better than economy for 10 hours. Now I am just keeping my fingers crossed that Condor holds it together until after my return flight.