Questions and Answers

When I paid $79 annual fee and signed up for Frontier Mastercard it was because they told us on the plane that we’d get 40,000 miles and that was enough for a family of four to fly to Hawaii.

I spoke with Kelsey by calling 801-401-9000, and was told Frontier doesn’t even fly to Hawaii.

How can the very application for the Frontier Mastercard entice you to pay $79 annual fee for a Frontier Mastercard saying you’d have enough miles — 40,000 miles — to earn a free flight for a family of 4 to fly to Hawaii, when Frontier doesn’t even fly to Hawaii?

That is false advertising, isn’t it? I wanted to fly to Hawaii for my 60th birthday in 2020, with my husband, we have no children, and now today (Oct. 13, 2018) I find out Frontier doesn’t even fly to Hawaii.

I have had my mastercard now since Feb. 7, 2018, paid the $79 annual fee, and used my card at least once every 6 months so my miles don’t expire.

Will Frontier ever fly to Hawaii? When? What city or island in Hawaii will Frontier fly to?

Why mention Hawaii as a sales pitch to get the Frontier Mastercard when Frontier does not fly to Hawaii?

I feel very disappointed, like I was lied to.

I was given the application on a flight from Philadelphia to Orlando or from Orlando to Philadelphia in January of 2018.

Deborah Silver, Drexel Hill, Pennsylvia

Hi Deborah,

This sounds very unfortunate! I have no idea why their sales pitch would mention Hawaii, when indeed, Frontier doesn’t fly there (and never has).

I can’t speak to how to remedy that situation with Frontier, but if you are looking to travel in 2020, you have so much time left to still acquire enough points for you and your husband to get there. Would you be open to starting fresh with a new card or two?