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Answers (2)

Problem refunding canceled flight

by yaboobie Member June 1, 2020, 4:04 pm

Problem refunding canceled flight

  1. yaboobie Member
    June 1, 2020, 4:04 pm

    Need assistants suggestions on what I can do .
    [LIST]
    [*]Purchased flight through expedia(stupid), for flights to china on ANA in march,
    [*]Flight gets proactively canceled, I call ANA asking for refund, ANA stated i am eligible for full refund but i need to go though expedia.
    [*]call expedia, get the run around and only offered flight credit, and no refund even though ANA says otherwise. I DO NOT agree to flight credit.( have not use for ANA credit that will never be used.)
    [*]call credit card to dispute charges due to refusal of refund on sufficient grounds.
    [*]payment refund in april.
    [*]Payment recharged from ANA may.
    [*]BOA saying ANA provided T&C of my flight stating no refund, even though ANA canceled. and they cant do anything.
    [/LIST]
    What do i do now? I’m thinking of contacting ANA to get proof they canceled the flight and that I am entitled to the refund as stated. and providing said proof to BOA. Should I also file a complaint to DoT for their refusal?

  2. Gaurav Community Ambassador
    June 1, 2020, 4:18 pm

    Get proof, look up ANA, BOA, and expedia higher level contacts on elliott and reach out. Also do DoT, and look into small claims court.

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