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Answers (3)

Travelocity Vs. Air France – Catch 22

Travelocity Vs. Air France – Catch 22

  1. Mark Stevens

    I had a travel credit on Air France for travel that I booked through Travelocity and when attempted to redeem in March there were no flights due to COVID-19 travel restrictions. I knew my travel credit expired in May 2020 – so I was trying to book before for a flight at a later date – but no flights. After hours on the phone with Travelocity, they told me, only Air France can extend the travel award and then after hours on the phone with Air France they insisted that only Travelocity can make changes to the ticket. I made what I believe to be a simple request to just extend the travel credit to a later date when the airline is flying again… seemed reasonable.

    Travelocity simply would not help in any way to contract Air France or discuss other travel options. Both continue to point to the other company – telling me they have no control over the ticket or travel credit. As a result, my travel credit has expired in the middle of the pandemic. This experience has taught me a valuable lesson (and I should have known better as a Frequent Flyer) – NEVER use Travelocity or any of the booking engines again – go direct. By not booking with the airline directly, it gives them each the able to play each against the other and the customer is caught in an endless Catch-22. Any recommendation on how to deal with Travelocity?

  2. MidSouthSkier

    Chris Elliott’s site has company contacts. Travelocity is part of the Expedia umbrella:

    [URL]https://www.elliott.org/company-contacts/expedia/[/URL]

    Air France contacts:
    [URL]https://www.elliott.org/company-contacts/air-france[/URL]

    I guess the key question is: is your credit a Travelocity credit or one issued by Air France? If the credit is only good on Air France then I assume that’s where you’d need to start. It may be you need to pull in both sides on an email to figure out what’s going on.

  3. Mark Stevens

    [QUOTE=”MidSouth Skier, post: 69975, member: 184″]Chris Elliott’s site has company contacts. Travelocity is part of the Expedia umbrella:

    [URL]https://www.elliott.org/company-contacts/expedia/[/URL]

    Air France contacts:
    [URL]https://www.elliott.org/company-contacts/air-france[/URL]

    I guess the key question is: is your credit a Travelocity credit or one issued by Air France? If the credit is only good on Air France then I assume that’s where you’d need to start. It may be you need to pull in both sides on an email to figure out what’s going on.[/QUOTE]

    Thanks..great suggestion. I will follow up on your link.. Appreciate your assistance and I will contact both companies and report back.

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