SQ online suite award availability but not over phone

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SQ online suite award availability but not over phone

by Ben Schlappig Guest March 24, 2017, 12:16 am

SQ online suite award availability but not over phone

Anonymous Guest
March 24, 2017, 12:16 am

Hi all,

I found some JFK-FRA [B]Standard Award [/B]availability for SQ Suite class on the Krisflyer website (130k miles one-way).

However, when calling into the US Krisflyer booking number the agent told me that “First class is closed” for all dates that I see availability online.

Does anyone know if this is phantom or a regular issue? Or if there’s another way to confirm? Don’t want to pull the trigger on transferring chase/amex to KrisFlyer before confirming availability.

Thank you all in advance!
Henry
Anonymous Guest
March 24, 2017, 10:41 am

I’ve never had a problem ticketing SQ space that shows available on the website. Typically, airlines don’t show phantom space for their [I]own[/I] flights — it’s partner flights and miscommunication between the systems that generally leads to problems.

If you’re nervous, I would call back. Sounds like a not-great agent.
Hen New Member
March 24, 2017, 3:19 pm

Hi Tiffany – thank you for the response!

I tried back a few times with different agents – all to the same results of no availability in Suites. I’m wondering if this is an issue with the change to their award chart and online booking discount on 03/23.

Has anyone else encountered this?

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SQ online suite award availability but not over phone