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Answers (3)

SQ online suite award availability but not over phone

SQ online suite award availability but not over phone

  1. Anonymous

    Hi all,

    I found some JFK-FRA [B]Standard Award [/B]availability for SQ Suite class on the Krisflyer website (130k miles one-way).

    However, when calling into the US Krisflyer booking number the agent told me that “First class is closed” for all dates that I see availability online.

    Does anyone know if this is phantom or a regular issue? Or if there’s another way to confirm? Don’t want to pull the trigger on transferring chase/amex to KrisFlyer before confirming availability.

    Thank you all in advance!

  2. Anonymous

    I’ve never had a problem ticketing SQ space that shows available on the website. Typically, airlines don’t show phantom space for their [I]own[/I] flights — it’s partner flights and miscommunication between the systems that generally leads to problems.

    If you’re nervous, I would call back. Sounds like a not-great agent.

  3. Hen

    Hi Tiffany – thank you for the response!

    I tried back a few times with different agents – all to the same results of no availability in Suites. I’m wondering if this is an issue with the change to their award chart and online booking discount on 03/23.

    Has anyone else encountered this?

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