Questions and Answers

Hi,
I transferred a bunch of points from Chase to Hyatt for a 5 night stay at a category 7 hotel. I had to make it under three separate reservations(3 night, 1 night, 1 night) due to the timing of points though. The points were deducted from my account when my reservation was made over 6 months ago. My stay is a little over a month away. I just check my account and 90K points are back in my account for some reason, But the all the reservations are still active reward stays. I did guarantee with a credit card that I cancelled recently, but I have updated account with new credit card. So I am not sure if this is a computer mistake or maybe related to my cancelled credit card. Keep in mind, only the points from one reservation were “returned.” Has anyone ever heard of points from a reward stay being “returned”, but the reward stay still being active?

I am not sure what to do. I can let Hyatt know and ask if something is going on with my account. Or just let it go and see what happens. What is the possible outcomes of each?

Ethically I want to do the right thing and let Hyatt know. But the devil on my shoulder is saying this is a huge amount of points with lots of value. I am probably going to let Hyatt know, I am just wondering from outcome standpoint and any thoughts on what you would do?

I know that you can request the reward stay with out having enough points in your account. The points will be deducted from your about within 1-2 weeks prior to your stay. As long as you have enough points in your account 1-2 weeks out, you should be fine.

How ever I haven’t heard of them doing this proactively.

Anyways, i’d suggest that you keep enough points in you account when approaching the stay. and also keep all of the email confirmation bookings.

I’m not sure why changing the card on your profile would trigger a refund at all, let alone just for one reservation. I guess this depends on how much you value peace of mind. Even though this is Hyatt’s issue, if they realize the problem and you’ve used the points for something else they might cancel the reservation. You’re also dealing with uncertainty with your reservation. So if this is an important occasion you are celebrating at a cat 7 it might be worth it to call them and have it fixed sooner rather later. If you want to roll the dice I would make sure to maintain a balance of at least 90k until after your stay. That way Hyatt can fix issues if things go sideways.

Update:

I called Hyatt and I guess what happened was there are separate points and awards for the new Hyatt Globalist system. They had to create new awards in the new system. So when they cancelled and created the new award they forgot to re-deduct the points. Thanks all for the guidance.