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I used to book LAX-BKK, SFO-SIN, or BKK-LAX where one of the legs does not have a first class cabin (e.g. NRT-BKK or NRT-SIN). However you could book at a higher miles level for First class (75K miles) where the LAX-NRT or NRT-LAX leg is in first class and the other leg is in Business class. I’ve been doing this for years. Recently I noticed they don’t show you this option even though space is available in First. Is this a routing glitch in their system or intentional? I’ve called the Mileage desk and they have no clue.
Are they able to book it over the phone?