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by David W Community Ambassador December 20, 2016, 5:01 pm

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David W Community Ambassador
December 20, 2016, 5:01 pm

I’m trying to hold an award for KE F for a friend. I see the space online so I called but they told me that the seat isnt there because their internal system is not synced with their online system. Is that a thing?

I’ve got a mixed itinerary on hold for her now, JFK-ICN in J and ICN-SIN in F but priced at the F level.
Anonymous Guest
December 20, 2016, 5:15 pm

Not that I know of. I would call and ask for the Skypass desk versus a normal reservations agent. They typically take your number and have someone call you back.
David W Community Ambassador
December 20, 2016, 5:17 pm

I’ll do that but when I check the space again, the seat is gone 🙁

Thanks Tiffany!
Anonymous Guest
December 20, 2016, 6:37 pm

Grr, maybe there was a bit of a lag then? Might have just been bad timing…
David W Community Ambassador
December 20, 2016, 6:40 pm

Probably both. The agent did waitlist my friend for First on JFK-ICN so hopefully that clears

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