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Answers (2)

Is there any alternative to getting the phone booking fee back from CX award on aa.com?

Is there any alternative to getting the phone booking fee back from CX award on aa.com?

  1. Anonymous

    I booked my 1st premium award ever last week w/ AA for a Cathay flight (JFK-HKG) for my gf and I (One in first and one in biz, with the hope of grabbing another first seat if they open it up later), and in my excitement, I forgot about contesting the phone booking fee! So afterward I tried emailing customer relations about refunding the fee since you can’t book CX awards on AA.com, and received some crap form letter from them on why they will not refund it (citing needing my fee for them to remain competitive…blah blah blah). Is there any alternative to getting that fee back, or is it something that can only be done by the agent at the time of booking?

  2. Anonymous

    @ Kenny — I would just try calling reservations, as a supervisor there might be able to process a refund over the phone.

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