Questions and Answers

In August I posted a question about the way American Airlines handles the 10% rebate up to a maximum of 10K miles per calendar year, for holders of the AA Citibank card, on miles you redeem for award travel . This is what occurred in my case earlier this year:

In January this year I exchanged award tickets i (for travel in February that I completed) and received the award of 10K which did not get counted in my balance. A few months ago I then redeemed 115K miles for a completely different trip but was not awarded the 10K rebate presumably because the system thought I had reached the yearly maximum in January. But the 10K rebate in January didn’t count so I should be eligible for 10K now.

After several frustrating calls with AA, this is their explanation. There was an automatic adjustment of -10K miles when the miles were reinstated in January. This reversed the 10K redemption bonus I was awarded in 2015. Next when the award miles were then removed seconds later from account, I was awarded the 10K redemption bonus which then counted towards my 2016 limit. So when I made my first real redemption a few months ago I was not awarded any redemption because of the january award.

I know it’s a small amount but I think their logic stinks here.

So be warned this is the way AA deals with the redemption bonuses.