Questions and Answers

I have a question that I haven’t seen answered in any of your posts. I used Chase points last October for a United flight to Seattle this summer for my family. With COVID-19, I may want to cancel the trip and delay it for a year. However, since last October I have canceled my Chase credit card so I no longer have a Chase rewards account. Do you know how Chase will handle the refund, or do I go directly to United and get the refund from them? Thanks for your help.

Did you book the flight using Chase points (which the airline treats as a cash booking) or did you book the flight by transferring your Chase points to United and book from there?

[QUOTE=”rickyw, post: 69581, member: 1436″]Did you book the flight using Chase points (which the airline treats as a cash booking) or did you book the flight by transferring your Chase points to United and book from there?[/QUOTE]

That’s the real kicker, isn’t it? If the former, there is a decent chance of getter a cash refund; if the latter, perhaps United lets you rebook for summer 2021.

[QUOTE=”OCTinPHL, post: 69594, member: 4556″]That’s the real kicker, isn’t it? If the former, there is a decent chance of getter a cash refund; if the latter, perhaps United lets you rebook for summer 2021.[/QUOTE]

I used my Ultimate Rewards points directly through Chase’s travel portal vs. transferring them to United. Unfortunately, since the time that I made the reservations I have cancelled the credit card. I have tried contacting Chase’s travel agency, but the wait has been too long. Thanks for any information anyone can provide.

[QUOTE=”John in Virginia, post: 69608, member: 4385″]I used my Ultimate Rewards points directly through Chase’s travel portal vs. transferring them to United. Unfortunately, since the time that I made the reservations I have cancelled the credit card. I have tried contacting Chase’s travel agency, but the wait has been too long. Thanks for any information anyone can provide.[/QUOTE]

You may be in luck – as [USER=1436]@rickyw[/USER] was saying, when you use your Chase URs or Amex MRs to buy a ticket through their respective portals, the bank is deducting the points from your account, but pay $ to the airline. So if you call the airline and cancel, they may refund the $ directly to you. Give a call to the airline.

We had a similar situation on American where we paid for a ticket using points. We cancelled the trip (the flight actually still happened – this was only mid-March), and American issued us a voucher for the value of the trip, as if we had paid them directly.

Yes, I think that will be key (taking a voucher vs. asking for a refund). If the airline refunds to Chase you might not be able to access the value but with a voucher you’ll be able to use it for future travel.