Questions and Answers

Hi

I booked an AAdvantage award from Shanghai to Melbourne, Australia. The booking is a mixed Dragon Air / Qantas itinerary. It was ‘on request’ for a few days, and on AA’s site has now changed to ‘ticketed’. I never received a receipt email, but am able to view e-ticket numbers by selecting ‘print trip and receipt’.

However the e-ticket numbers are not visible under the Cathay Pacific or Qantas (or on checkmytrip.com), so I don’t think I would be good to fly right now. AAdvantage insist that the ticketing is complete. Has anyone had experience with something similar and how did you resolve it? Am I worrying about nothing?

That’s normal. You can call either CX or QF, give them the eTicket numbers, and have them check their system for you. That’s the best option for seat assignments as well.

Does this mean that the Cathay record locator would be insufficient to check-in, and the AA booking receipt would need to be shown to ground staff?

Do you have a CX record locator? It’s different from your AA PNR. You should be able to check in if you have the CX PNR.

I did have some trouble with it though but the agent at JFK was able to find me when I presented the passport. At HKG, I presented my passport and provided AA and CX PNRs and my bags were checked thru from CX to EY.

[USER=1995]@ThomasH[/USER] — Welcome!

Nope, as long as you have your Cathay locator you should be fine, and once you have that the website may even be able to pull up your reservation. The backend systems are good, it’s the front-end websites that sometimes don’t work as well.

The easiest thing might be just to call AA and get your CX locator. Usually no problems using that.