Questions and Answers

I booked my friend round trip US-Asia 2 awards using the old F pricing – 67.5k each way. He now has a work commitment and most likely will not be able to go. Is there a way to preserve the award or issue a new ticket to another family member of his at the same pricing?

Looking at AA’s policy, as long as you do not change the traveler’s name and the departure and arrival cities, you can change it (routing, carriers and departure date and time) many times within the 1 year of the ticket’s validity (I have done it several times with our AA [pre-deval] award tickets). Unfortunately I do not think that the traveler’s name can be changed, unless there is a minimal difference between the names of the original passenger and the intended one, like same last name, slightly different first name like Jan and Jen. In a case like that you can claim that the name had been wrongly entered :). Otherwise I think the only option left is to get the miles redeposited, and get the taxes and fees refunded. Cannot your friend find a suitable time period for travel within that 1 year period of ticket validity?

Yep, cancel, but [B]don’t redeposit[/B]. That basically gives you a voucher to be used for the same traveler and routing, valid up to one year from date of issue.

[QUOTE=”Tiffany, post: 24466, member: 7″]Yep, cancel, but [B]don’t redeposit[/B]. That basically gives you a voucher to be used for the same traveler and routing, valid up to one year from date of issue.[/QUOTE]
If one cancels a ticket, wouldn’t that automatically lead to redeposition of those miles? You mentioned a “voucher” if you cancel – where can I find information about that? What I did in the past was to rebook the ticket as far ahead as I could, and when something suitable opened up, I rebooked again.

Nope, you can cancel online and then would have to call in to get the miles redeposited (which there’s a fee for). If you don’t redeposit the miles, you can call in, give the original ticket number (not the PNR), and then build a new reservation on that ticket.

[QUOTE=”Tiffany, post: 24489, member: 7″]Nope, you can cancel online and then would have to call in to get the miles redeposited (which there’s a fee for). If you don’t redeposit the miles, you can call in, give the original ticket number (not the PNR), and then build a new reservation on that ticket.[/QUOTE]
I see! I did not know about it – thank you for the clarification.

Yep, I’ve done this before, pretty cool feature!

Thanks for the info! If I do that can a different person travel? The routing is the same.

Nope, same person unfortunately. And it has to be one year from the original issue date (I’m sure you knew that but just wanted to make sure).

Ah. Thanks!! I’ll work it out somehow.

Another issue: routing is CX JFK-HKG-BKK-SIN where JFK-HKG and BKK-SIN is in J and HKG-BKK is in F. I want to drop the stop in BKK. Can I do that and retain the F award in case CX F opens up for JFK-HKG? Alternatively, if CX F doesnt open up, will AA refund the difference in miles based on the old rates? it’s 12500 miles.

Thanks!!

I think if you want any kind of refund you’ll probably have to redeposit and reissue so I’m not sure that’s worth it. If it is a F award you can just accept the voluntary downgrade, shouldn’t be any fees for routing changes and then upgrade if F space opens up.