Rambling Newark Air Traffic Controller Loses Patience With Pilot

As an aviation geek, I love interesting air traffic control interactions. Well, here’s an entertaining one, where an air traffic controller at Newark International Airport (EWR) isn’t happy with a pilot. She gives really confusing instructions, only to then say “it’s not confusing for me,” when the pilot can’t follow along.

Pilot frustrates air traffic controller at Newark

VASAviation has the details of an incident that happened in the very early morning hours of July 5, 2025 (so the night of July 4). While Newark has been in the news for all kinds of issues lately, this is a generally quiet time of the night. This incident involves a 44-year-old Twin Commander 840 with the registration code N840JW.

You just have to watch the roughly four-minute clip for yourself below to really appreciate what’s going on.

To summarize, you have two planes on the ground taxiing — N840JW (a private aircraft) and an Emirates Boeing 777 bound for Athens.

The pilot of N840JW makes some wrong turns, and gets a little lost. Okay, maybe he should’ve been a little more prepared, but the core of the issue is that the air traffic controller’s instructions are nearly impossible to follow.

There’s value in air traffic controllers keeping their transmissions as concise as possible, so that they’re easy to follow. After all, pilots will often scribble down the instructions, so there’s not a need for some overly complicated narration.

After a miscommunication over a turn, the plane eventually ends up nearly taxiing onto an active runway, at which point the air traffic controller gets angry — “what are you doing, man?” After then giving an additional series of instructions, I love how she says “it’s not confusing for me,” in regards to her own instructions.

I mean, I’d hope that you don’t find your own set of instructions to be confusing. Also, your entire job centers around this plot of land and these taxiways, so one would certainly think that it’s possible that something may still be confusing to someone else, who isn’t focused on these exact taxiways for 40 or more hours per week.

This comment on the VASAviation video sums it up nicely, and gave me a good laugh:

Possible pilot deviation, I have a number for you to call. Advise when ready to copy. Ready to copy. Okey, so the number is 9 – that’s on the bottom right of your keypad, they you go 2 buttons to the left for number 7, then 3 which is diagonally across the keypad….

What an exhausting interaction

Okay, in fairness, the pilot should’ve probably been a bit more familiar with the layout of Newark, and should’ve pulled up charts. But given how the situation unfolded, he was apologetic and calm, unlike the controller.

Meanwhile in the case of the controller, I’d say that her narration only added to the confusion, rather than making things simpler. Furthermore, the taxiway setup where this situation happened is anything but simple, so I can see how the pilot would get confused, especially in conjunction with the instructions.

Regardless, telling a pilot “it’s not confusing for me” has to be one of the most absurd things we’ve heard an air traffic controller say in response to their own instructions. It’s probably even worse than that LaGuardia controller who loves to say “fuel management is your priority, not mine.”

I couldn’t imagine this air traffic controller actually working at Newark when it’s at capacity, because she seems to just about be at her limit with this interaction…

Bottom line

An air traffic controller at Newark Airport got quite angry at a pilot, after he made a couple of wrong turns. While I think the pilot should’ve probably been a bit better prepared, the air traffic controller only added to the confusion, with her very lengthy instructions. I actually think she was being well-intentioned (at least initially), but sometimes less is more.

What do you make of this ATC interaction?

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Inspect EWR Guest

I've worked at EWR for over 30+ years and will be retiring soon. This controller came to us from Chicago maybe a year or two ago. The communications are not your standard phraseology, and this has become acceptable behavior for ATC at EWR. From the seat that I sit in there's a lack of leadership that allows this type of behavior.

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roger anderson Guest

I've been a controller for 38 years, at some of the busiest airports. She's inexcusable. But then she's probably a NYer. They suck with attitude frequently. To then become a smart ass on frequency was so totally wrong. I've heard some super funny things transmitted, by both controllers and pilots. But they were obviously done with intentional humor and when the traffic situation safely permitted. She's just sounding like a smart ass bitch. Pilot 1, controller 0. Oh yea. Which one of us never seriously screwed up? When you live in a glass house, don't throw stones! Because your time is coming...guaranteed.

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One in Eighty One Guest

"Don't try to describe the ocean if you've never seen it" The controller is not alone in that control tower. She began by trying to expedite the safe departure of the Commander. She is coordinating with several other controllers and those taxiing aircraft. She did let her frustration (or was that just outstanding NJ attitude) show a little. She continued to adapt to the situation and work for the best solution. The pilot of the Commander is a good pilot. He made some wrong turns, but realized he was at a runway and since he had not been cleared to cross, he called the controller. His remark about the instructions being 'confusing' was as much an admission as an accusation. Imagine you're approaching one of those NJ Turnpike interchanges at night, your wife is next to you telling you which way to go and your son is looking at the GPS from the backseat and telling you which lane you should be in. Confusing? As a former controller and a private pilot, I have always thought that every controller should have a private pilots certificate and every pilot should be required to have a minimum number of hours of familiarization at various ATC facilities.

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Todes Spirale Guest

It may be due to recent changes at Newark, which add to the confusion.

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Elloco Guest

This kind of stuff is just related to the USA (mostly NY). People saying the airport is busy… well I have news for you there are plenty of other busy airports in the world with properly trained controllers. I have never heard this kind of nonsense phraseology other than in the USA also. It’s the 3rd world, sorry thats the reality, it shows also in the amount of accidents and incidents related to ATC in the US. Maybe take a look once how extremely professional the London area is run !

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