Stubborn JFK ATC Argues With All Nippon Airways Pilot

Stubborn JFK ATC Argues With All Nippon Airways Pilot

122

Air traffic controllers have stressful jobs, and a vast majority of them go above and beyond to be professional. But then you have this one dude at JFK, who just can’t help himself. JFK is notorious for having air traffic controllers with a bit of an attitude, but this guy somehow always manages to steal the spotlight (if you listen to JFK ATC with any frequency, you’ll immediately recognize this guy’s voice).

Air traffic controller’s “you’re on request” causes confusion

Let me start by saying that this is hardly the most offensive interaction that this guy has had, but it’s so indicative of an unnecessary hostility.

This incident happened in the early morning hours of March 2, 2025, and involves the pilots of an All Nippon Airways Boeing 777, who were trying to get taxi clearance. After the request is made, the interaction goes as follows:

Air traffic controller: “You’re on request. As soon as this aircraft lands, I’ll get you moving.”
All Nippon Airways pilot: “All Nippon Airways 159 heavy, sorry, say again.”
Air traffic controller: “You’re on request.”
All Nippon Airways pilot: “Oh, we request runway 31L, All Nippon 159 heavy.”
Air traffic controller: “You are on request.”
All Nippon Airways pilot: “All Nippon 159 heavy, request taxi via A1, left turn A…”
Air traffic controller: “All Nippon 159 heavy, I don’t know if you’re not familiar, it seems like you’re not. When somebody says ‘you are on request,’ that means they have your request. That’s it. Just wait.”
All Nippon Airways pilot: “So you mean we can taxi by our own, All Nippon 159 heavy?”
Air traffic controller: “All Nippon 159 heavy, absolutely not. ‘You’re on request’ just means just wait. You don’t say anything. You just wait for the controller, which is me, okay? Just wait.”
All Nippon Airways pilot: “Okay, holding position, All Nippon 159 heavy.”
Air traffic controller: “Yes, I have your request. That’s what that means.”

You can listen to the interaction for yourself below.

The arrogance and stubbornness is astounding

Air traffic controllers have stressful enough jobs under normal conditions, but somehow this guy loves to make more work for himself.

Here’s the thing — you might be thinking “well this All Nippon Airways pilot needs to work on his English,” or something. That’s not the core issue here. The ICAO publishes the standard language that air traffic controllers are supposed to use, and this guy isn’t following that, but is instead using his own terms.

Like, “you’re on request” isn’t a standard term to tell pilots to stand by for their taxi clearance. Never mind that the grammar of that phrase doesn’t make much sense. How about something like “I have your request, standby.”

But this controller has clearly decided that’s how he wants to talk, and he likes to call out anyone who can’t interpret what he’s trying to say. The air traffic controller isn’t an idiot — surely he realizes that the pilot is having a hard time making sense of what he’s trying to say, no? But rather than trying to make the pilot’s job easier, he doubles down, and tries to be condescending and teach him a lesson.

JFK is one of the most international airports in the world, so you’d think it would also be an airport where use of standard phraseology is particularly important. There are definitely some pilots in the airspace who probably aren’t proficient in English (like the below Air China 981 pilot clip), but I think the issue here is the controller, and not the pilot.

Bottom line

Air traffic control audio at JFK can be really amusing to listen to, for better or worse. There’s one particular controller who gets a lot of attention for his attitude. In this case, he argued unnecessarily with an All Nippon Airways pilot, who didn’t understand his non-standard phraseology. Rather than switching to language the pilot might understand, he doubled down.

What do you make of this JFK ATC interaction?

Conversations (122)
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  1. John L. Guest

    I have regularly flown internationally from JFK as a passenger. This NY's ATC is putting hundreds if not potentially thousands of lives at risk with his idiotic and uncall for attitude. He should be investigated and monitored, fired if necessary! This is serious, considering the daily traffic volume at JFK. Disastrous trouble just waiting to occur! FAA and JFK's authority should take this incident seriously!

  2. omarsidd Gold

    Yeah, pointlessly rude. Non-standard phrasing is bad enough, but the attitude when ATC is barely speaking English is not called for.

  3. loungeabuser Guest

    I've been a pilot for 49 years and "you're on request" and "on request" or something similar is used all over the USA. Words and phrases are being added and deleted from ICAO and the US Pilot/ Controller Glossary all the time. Many phrases used decades ago , such as "Have numbers" to report that you have the current automated terminal information, "No joy" and "tally ho" to report traffic not in sight (or in...

    I've been a pilot for 49 years and "you're on request" and "on request" or something similar is used all over the USA. Words and phrases are being added and deleted from ICAO and the US Pilot/ Controller Glossary all the time. Many phrases used decades ago , such as "Have numbers" to report that you have the current automated terminal information, "No joy" and "tally ho" to report traffic not in sight (or in sight) are still in use. It's impossible to expect pilots and controllers to ONLY use standard phrases and words.

    It would be more precise to say "I have your request" and I do hear that sometimes.
    Point is , it's common enough the guy should have understood it and I don't think the controller was aggressive .

    1 more reply
  4. JFK fan Guest

    It all went down hill after Kennedy Steve retired.

  5. hwertz Guest

    I'm surprised they aren't given a talk to. Not necessarily about the rudeness (if they are rude, but otherwise do an excellent job... well, OK I guess). But I would think, especially in a heavily international airport like JFK, that not using standard ICAO terminology would be a real safety issue. (Especially when it's not some odd "corner case", but something as common as letting someone know their request has been heard and you'll get back to them momentarily.)

  6. Gary Guest

    If the ATC isn't using standard phraseology, wouldn't that chance of misinterpretation put the aircraft, and surrounding aircrafts, at risk? This guy needs a refresher course.

  7. Santos Guest

    This is a very NY nativist way of speaking and thinking. And I say this as one.

    "You're on request" is a ridiculous phrase to expect the NH pilot to understand fully. I get it's been used before with ATC. But it's vernacular specific to a controller experience, if anything. I'm guessing it has to do with the display queue the ATC is looking at.

    We do this all the time in NY....

    This is a very NY nativist way of speaking and thinking. And I say this as one.

    "You're on request" is a ridiculous phrase to expect the NH pilot to understand fully. I get it's been used before with ATC. But it's vernacular specific to a controller experience, if anything. I'm guessing it has to do with the display queue the ATC is looking at.

    We do this all the time in NY. It's standing "on line" vs. "in line". We correct needlessly. We raise our voices when asked to repeat something, as if that will help. Even if you don't raise your voice, you take on a very p e d a n t i c way of speaking so you ensure you're understood. It wasn't until I lived and worked outside of NYC that I was told how off-putting this sounded.

  8. Anon Member

    Typical of US ATC, law enforcement, immigration etc. - anyone in a uniform or authority thinks that repeating the same phrase, louder each time would get the message across. Quite the contrary, they are escalating the situation. I understand that communications between pilots and ATCs require standard phrasing, but it does not take much to explain and clarify rather than repeating the same phrase and try to beat it into the heads of those who...

    Typical of US ATC, law enforcement, immigration etc. - anyone in a uniform or authority thinks that repeating the same phrase, louder each time would get the message across. Quite the contrary, they are escalating the situation. I understand that communications between pilots and ATCs require standard phrasing, but it does not take much to explain and clarify rather than repeating the same phrase and try to beat it into the heads of those who have difficulty understanding.
    BTW, is this the same ATC who was excessively rude to the female Air France pilot?

  9. J Ford Guest

    No need to be arrogant! The Nippon pilot was professional with ATC. Does the JFK guy have a problem? As a native NYer, yeah, we get a bad rap when it comes to sometimes speaking our mind bluntly ...... I've been guilty of it myself, but no need for rudeness with the pilot.

  10. Kelly James Guest

    Sounds like that controller didn't get any that morning.

  11. Jerry Lee Szymeczek Guest

    Why doesn't his supervisor provide the necessary corrections to his attitude?

    2 more replies
  12. Theodor Stathis Guest

    As an American and a pilot who has lived and flown overseas, I'm embarrased.
    A little empathy on the part of the controller would go a long way to reduce unnecessary radio exchanges and diffuse the situation.

  13. Otávio Guest

    I don´t think the controller was rude. What I really think is that the english level of certain crew members are below average.

    1. Stanley C Diamond

      @Otávio Say what!!!! The ATC guy was totally rude and he was not using proper English. Also, he was not using standard ICAO term. To avoid any confusion use ICAO standard especially with a foreign carrier. Go learn this pilot’s native language and tell us how easy you think it is. It is not easy to learn any languages.

  14. Ed Guest

    This has a simple solution: TRUMP ! hallo Elon... goodbye traffic controller...

    1. Dman Guest

      Take your politics somewhere else

  15. John Guest

    What are the procedures for dealing with an errant ATC like this fool?
    If there's an occupation where words really matter (the difference potentially between life and death!), it is this. This fool had no business straying from well-established protocol.

    2 more replies
  16. Jason Wong Guest

    I'm a native english speaker, I've visited my cousins in NYC a number of times, and I've never heard the phrase "you’re on request"

    And if you type "you’re on request" into google, the only results are from this story.

    Frankly, if google hasn't heard of it, then it isn't a thing. This ATC needs to learn to speak english properly instead of making things up.

    4 more replies
  17. JR Guest

    What a stupid article
    The pilots obviously did not understand so getting an explanation is just fine

    3 more replies
  18. Joe Guest

    I continue to be both amused and frustrated by public commentary and the fact that Ben and others spend far more time critiquing inconsequential minutia like this rather than advocating for improvements in conditions for controllers.

    You all have me on the floor talking about layoffs and DOGE and firing this controller and 'why doesn't management get involved'. Lol, please... We are grossly understaffed... most of us work 6 days a week up to 10...

    I continue to be both amused and frustrated by public commentary and the fact that Ben and others spend far more time critiquing inconsequential minutia like this rather than advocating for improvements in conditions for controllers.

    You all have me on the floor talking about layoffs and DOGE and firing this controller and 'why doesn't management get involved'. Lol, please... We are grossly understaffed... most of us work 6 days a week up to 10 hours a day, and have been for years. Pay is moving at a snail's pace while Ben posts practically weekly about pilot and FA 25-35% raises across almost the entire board (here in the states). Hell even the guy that HAD NOTHING TO LOSE and was allegedly pro-labor only gave us 2%. Pay, I might add, is one reason why we are having a staffing problem. New hires are realizing that in spite of the higher-than-median pay, it is no longer so much better that it's worth 6 day workweeks, a grueling rotating schedule that has been scientifically shown to shorten our lives, and in many cases the sacrifice of living where you don't want to live (since you don't get to pick exactly where you want to go, and our staffing problem means you can't easily transfer to where you do want to go once you finish training). All on top of--you know--the STRESS OF THE JOB.

    But let me get this straight--- some of you want the department of government ***efficiency*** to fire this controller in the middle of our staffing crisis--- a controller that cost taxpayers 100s of thousands to train and certify, I might add---- all for WHAT YOU PERCEIVE AS being rude? Oh how EFFICIENT!!!

    If you want better controllers, spend more time fighting for us than against us. Hell, you might as well get on board with Trump's wild plan to hire MIT grads--- a plan that would at least require doubling or tripling our pay to attract those types of people. When we're staffed well and paid appropriately, then you the public have both the grounds to demand and leverage to follow through with removing controllers that you don't like.

    Personally, I've used "on request"--- maybe not quite in that context, but close enough. If the pilot didn't understand, my second transmission after the pilot didn't understand would be "standby" or "hold position", but again--trivial, and the flying public is really in no position to be critiquing trivial crap like this when they never stand up for us on far less trivial matters--- like our quality of life.

    Sheesh!
    End Rant.

    8 more replies
  19. Speedbird Guest

    Comments on the air china video always piss me off as someone with surface level knowledge about FAA phraseology vs the rest of the world. “What taxiway do you want to enter the ramp” is a statement that makes no sense to any pilot who has not flown in the U.S, and even within the U.S. is very strange phrasing. Instead of arguing or raising his voice, as soon as it was clear the pilot...

    Comments on the air china video always piss me off as someone with surface level knowledge about FAA phraseology vs the rest of the world. “What taxiway do you want to enter the ramp” is a statement that makes no sense to any pilot who has not flown in the U.S, and even within the U.S. is very strange phrasing. Instead of arguing or raising his voice, as soon as it was clear the pilot was confused by the question there’s a hundred better and more standard phrases he could have used.

  20. Stanley C Diamond

    Ben’s quote: Like, “you’re on request” isn’t a standard term to tell pilots to stand by for their taxi clearance. Never mind that the grammar of that phrase doesn’t make much sense. How about something like “I have your request, standby.

    Oh my gosh. I was just thinking that when I first read ‘you’re on request’ earlier in the post. It reminds me of how my friends from other countries would tell me how Americans...

    Ben’s quote: Like, “you’re on request” isn’t a standard term to tell pilots to stand by for their taxi clearance. Never mind that the grammar of that phrase doesn’t make much sense. How about something like “I have your request, standby.

    Oh my gosh. I was just thinking that when I first read ‘you’re on request’ earlier in the post. It reminds me of how my friends from other countries would tell me how Americans suck at grammar, haha. I would tell them ‘Come on, now. Not all Americans are bad at grammar and there are also people from other native English speaking countries who are terrible at grammar as well.

  21. Doubter Guest

    Wow- just wow! You’re faulting the overworked, underpaid air traffic controller that keeps us all safe for Al Nippon not understanding standard instructions? Sorry OMAAT, you overreached with this one. Shame on you for blaming the controller.

    6 more replies
  22. ATC Member

    Well I've been an Air Traffic Controller for almost 30 years in 2 different Continents and I have absolutely no idea what "You're on request" is meant to mean.
    It's not standard phraseology anywhere and is a completely meaningless phrase. No wonder the poor ANA crew was completely baffled.

    One of the keys to being a controller is being able to work in a team. In fact its one of the most essential skills....

    Well I've been an Air Traffic Controller for almost 30 years in 2 different Continents and I have absolutely no idea what "You're on request" is meant to mean.
    It's not standard phraseology anywhere and is a completely meaningless phrase. No wonder the poor ANA crew was completely baffled.

    One of the keys to being a controller is being able to work in a team. In fact its one of the most essential skills. That team includes pilots. I always make a point to thank a pilot when they request clarification of something they are unsure about, because I'd rather them do that than just assume something and do something I am totally not expecting. The system can only be safe when we are all on the same page.

    You also need to have just a touch of awareness of what you are dealing with. A Japanese crew at the end of a 14 hour flight are not going to be at their peak performance so dropping casual conversational English into an instruction is only going to end badly. Too often controllers who work the same airspace day in day out forget that non-based crews might only visit said airspace once or twice a year. You can't expect them to know every nuance and detail of the operation in your area. This is one of the reasons standard phraseology was invented.

    Also some controllers seem to forget that we provide a service. these aircraft are our customers. That will from time to time mean dealing with pilots with varying ranges of English ability - and indeed piloting competence - and while yes we all get frustrated sometimes, that can't ever come out. You have to be calm, clear and professional one hundred percent of the time.
    Air Traffic Control often follows a narrow line between being highly confident and borderline arrogant. We've all had moments in our career we would like to have back but honestly stuff like this is just hard for me to listen to.
    If someone doesn't understand you, you get paid the big bucks to deliver the message in such a way that they do. In this case a simple "Hold position, I will call you" would have ended this situation after 20 seconds, not continuing to repeat non-standard phraseology which was utterly nonsensical and confusing.
    Stuff like this really pisses me off because it reflects badly on us as a profession - one that is currently very much under the microscope, which is not where we like to be.

  23. NPS-CA Guest

    Not proper use at all.

    I fly my own aircraft and normally if I'm looking to Taxi and the situation doesn't allow, the controller will give something way better than that. If they are stretched and need to get back to me normally I get a "(My calls sign) Stand by, I'll call you back". NOT "ON REQUEST"

    On the rare time I've waited 3+ min or so and heard nothing and the channel is...

    Not proper use at all.

    I fly my own aircraft and normally if I'm looking to Taxi and the situation doesn't allow, the controller will give something way better than that. If they are stretched and need to get back to me normally I get a "(My calls sign) Stand by, I'll call you back". NOT "ON REQUEST"

    On the rare time I've waited 3+ min or so and heard nothing and the channel is quiet I will politely ping "(My Callsign) at (location), ready to Taxi when you're good" - never had a controller get upset at that.

    This guy is just a jerk - he should know better working on airport with lots of crew that have English as a second or third language

    1 more reply
  24. SR Guest

    The pilot should have just repeated - “request taxi” every time the controller said “you are on request”

  25. Nomarkup Guest

    When an employee acts rudely/stupidly/dangerously in their course of work, that is on them.

    When their manager is made aware of the behavior and does not address it with the employee, that is on the manager.

    Allowing and employee, in such a safety critical job, to make up lingo that even us native (American) English speakers don’t understand, is, at best, irresponsible.

    Fire them both.

    1. Joe Guest

      A large amount of the flying public thinks that controllers wave sticks around for a living. Another portion of them think we all work at airports/in the towers. It seems none of you have even the basic understanding that we are critically short staffed. So with that level of knowledge about the career, you'll be hoisted by your own petard in demanding controllers be fired over trivial matters like this. The public will get what...

      A large amount of the flying public thinks that controllers wave sticks around for a living. Another portion of them think we all work at airports/in the towers. It seems none of you have even the basic understanding that we are critically short staffed. So with that level of knowledge about the career, you'll be hoisted by your own petard in demanding controllers be fired over trivial matters like this. The public will get what it deserves (and I'm hoping the worst of it will be a significant slowdown of the system) if it keeps on that course.

  26. Andy Guest

    I am not a pilot but native English speaker. If someone says "you're on request" when I request something, I might get puzzled too. Especially on a noisy radio. Why can't he say 'Acknowledged, I will tell you when it is OK' or something like that?

  27. Dan Guest

    ANA is just Fing with him :-)!

    Arigato NYC

  28. Tocqueville Guest

    Paging D.O.G.E...

  29. derek Guest

    The controller needs psychiatric evaluation.

  30. Henry Guest

    I do not know what this you are on request mean at all

    1. Harold Brandt Guest

      Not sure. Usually just told to "continue to hold '.

  31. Kelley P Diamond

    I am a native English speaker and I would not have understood what that controller was saying. Why does he have to be such a jerk? Can someone give HIM a number to call?

  32. W M Guest

    Pilot here. "On request" is a pretty standard phase in US ATC, but if it's not in the ICAO book, I wouldn't expect a foreign pilot to know it, cause it is a weird phrase unless you know. Seems like a case of controller arrogance here.

  33. MRN Guest

    This controller is doing his job perfectly. I see no 'attitude' in his wording. As a pilot, I would expect a take-down-this-number-and-call-the-tower response from the controller half way through this conversation.

  34. Tom I Guest

    I was on 3 separate ANA flights last week. Each captain spoke perfect English. Not saying this is definitive but it's for me a recent indicator.

  35. AeroB13a Guest

    American English, either written or spoken, is often less understood around the world than the written or spoken English of Foreign nationals.

    8 more replies
  36. Don Guest

    What also doesn’t help this situation is the FAA being understaffed. Wonder what the JFK tower actual staffing is versus plan but when you’re short staffing it really hurts on management of employees, but in this case if it’s repeated issues of non standard terminology management should be acting.

  37. 767-223 Guest

    Native New Yorker and pilot here. That level of rudeness is not called for. The Japanese are so polite and respectful. I’ve been to Japan and attempted to ask a Tokyo transit worker directions in broken Japanese. He responded in perfect English. Was very impressed and said arigato. He spoke better English than many NYC transit workers. That said, a more proper response would be “hold position” or “standby”.

  38. Icarus Guest

    Why do we ever hear recordings of angry atc employees anywhere apart from the USA ?

  39. Puntos Guest

    Sec. Duffy should tell the ATC to clean their act up, or to be fired.

  40. Super Diamond

    I'm pretty good at translating stupidese, and even I struggled with what the heck "You're on request" is supposed to mean. Could not imagine being the ANA pilot trying to decipher that with a potential language, audio, and situational issues preventing full comprehension.

    2 more replies
  41. Tony Guest

    "The air traffic controller isn’t an idiot".

    I'd be less polite. This person is not only arrogant, but also an idiot. Unfortunately, there're way too many idiots these days.

  42. George Romey Guest

    The controller while not the most pleasant sounding person specified exactly what he means. In order to be a pilot for International flights you are expected to have a conversation level control of the English language. It's a job requirement. To the point when a controller says wait and I will let you know you as a pilot know to wait until the controller gives additional instructions.

    I guess some of the commentors here expected...

    The controller while not the most pleasant sounding person specified exactly what he means. In order to be a pilot for International flights you are expected to have a conversation level control of the English language. It's a job requirement. To the point when a controller says wait and I will let you know you as a pilot know to wait until the controller gives additional instructions.

    I guess some of the commentors here expected the controller to get out google translation.

    4 more replies
  43. snic Diamond

    I'm a native English speaker and have spent a lot of time in and around NYC. I have never, even once, heard the phrase "You're on request," and I would have been just as flummoxed as the poor ANA pilot.

    After a pilot makes a request, there are several very standard responses to indicate the controller has received it. One of them is simply "Acknowledged." So in this case the appropriate response to the pilot...

    I'm a native English speaker and have spent a lot of time in and around NYC. I have never, even once, heard the phrase "You're on request," and I would have been just as flummoxed as the poor ANA pilot.

    After a pilot makes a request, there are several very standard responses to indicate the controller has received it. One of them is simply "Acknowledged." So in this case the appropriate response to the pilot would have been just "Acknowledged, continue to hold."

    No idea why an ATC needs to make things more difficult than they already are.

  44. Hirono Guest

    Why do you always refer them as “All Nippon Airways”? Their English brand name is ANA, and even in Japanese most people call them by their katakana name「エーエヌエー」, which literally just means ANA,

    4 more replies
  45. Arps Diamond

    In the northeast US, this attitude is how a large number of people communicate. The communicator has no animus. The communicator may be unaware or unable to control the perception of their style.

    This is why when people say northeasterners are rude, northeasterners throw up their hands. Northeasterners don’t perceive this as rude among themselves.

    Northeasterners who recognize that their style is unpalatable to the rest of the world, and make adjustments to their communication...

    In the northeast US, this attitude is how a large number of people communicate. The communicator has no animus. The communicator may be unaware or unable to control the perception of their style.

    This is why when people say northeasterners are rude, northeasterners throw up their hands. Northeasterners don’t perceive this as rude among themselves.

    Northeasterners who recognize that their style is unpalatable to the rest of the world, and make adjustments to their communication (and in the way they educate their kids on the same), go far in life, such as making equity partner at $6MM++ PPEP law firms.

    5 more replies
  46. sjs Guest

    Just FYI, as far as I know, US ATC does not conform to ICAO terminology (and is not required to). Classic example is use of "declaring an emergency" rather than "mayday" in the US, which is acceptable (and to many pilots, there is a distinction between the two), and effective absence of "pan-pan" in the US.

    1. Albert Guest

      "US ATC does not conform to ICAO terminology"
      Well there's another reason why accidents are more likely in US airspace.
      How about using some international standards?
      Working part of the time in the US, I am finding the lack of the 24 hour clock the most common annoyance.

  47. Zen Guest

    This has been happening for years right? I've seen so many clips with this guy. Wonder if he'll be cut anytime soon with the massive layoffs happening.

    3 more replies
  48. Brian G. Diamond

    I can't even imagine how this guy on his free time treats service industry employees, who don't speak English as a first language. He probably takes the yell louder until they understand approach.

    1. yoloswag420 Guest

      The irony is that he's functionally in a service role himself.

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767-223 Guest

Native New Yorker and pilot here. That level of rudeness is not called for. The Japanese are so polite and respectful. I’ve been to Japan and attempted to ask a Tokyo transit worker directions in broken Japanese. He responded in perfect English. Was very impressed and said arigato. He spoke better English than many NYC transit workers. That said, a more proper response would be “hold position” or “standby”.

11
ATC Member

Well I've been an Air Traffic Controller for almost 30 years in 2 different Continents and I have absolutely no idea what "You're on request" is meant to mean. It's not standard phraseology anywhere and is a completely meaningless phrase. No wonder the poor ANA crew was completely baffled. One of the keys to being a controller is being able to work in a team. In fact its one of the most essential skills. That team includes pilots. I always make a point to thank a pilot when they request clarification of something they are unsure about, because I'd rather them do that than just assume something and do something I am totally not expecting. The system can only be safe when we are all on the same page. You also need to have just a touch of awareness of what you are dealing with. A Japanese crew at the end of a 14 hour flight are not going to be at their peak performance so dropping casual conversational English into an instruction is only going to end badly. Too often controllers who work the same airspace day in day out forget that non-based crews might only visit said airspace once or twice a year. You can't expect them to know every nuance and detail of the operation in your area. This is one of the reasons standard phraseology was invented. Also some controllers seem to forget that we provide a service. these aircraft are our customers. That will from time to time mean dealing with pilots with varying ranges of English ability - and indeed piloting competence - and while yes we all get frustrated sometimes, that can't ever come out. You have to be calm, clear and professional one hundred percent of the time. Air Traffic Control often follows a narrow line between being highly confident and borderline arrogant. We've all had moments in our career we would like to have back but honestly stuff like this is just hard for me to listen to. If someone doesn't understand you, you get paid the big bucks to deliver the message in such a way that they do. In this case a simple "Hold position, I will call you" would have ended this situation after 20 seconds, not continuing to repeat non-standard phraseology which was utterly nonsensical and confusing. Stuff like this really pisses me off because it reflects badly on us as a profession - one that is currently very much under the microscope, which is not where we like to be.

10
snic Diamond

I'm a native English speaker and have spent a lot of time in and around NYC. I have never, even once, heard the phrase "You're on request," and I would have been just as flummoxed as the poor ANA pilot. After a pilot makes a request, there are several very standard responses to indicate the controller has received it. One of them is simply "Acknowledged." So in this case the appropriate response to the pilot would have been just "Acknowledged, continue to hold." No idea why an ATC needs to make things more difficult than they already are.

8
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