Fascinating: Hidden Airport Design Tricks That Guide Travelers

The Wall Street Journal just published a cool video interviewing an architect about how airports are designed. If you’re an aviation geek, or even just a frequent airport user, it’s worth a watch. I even learned a few things.

Airports are fascinating, complex places

As much as people love to hate on airports, the reality is that we’re all reliant on them, and they’re incredibly complex businesses:

  • In terms of monetization, airports don’t just make money from airlines and passenger fees, but they also make a lot of money from retailers; airports are essentially shopping malls that funnel a lot of air travelers through them every day
  • Airports are under constant pressure to expand and accommodate as much capacity as possible, and it can be hard to balance the existing passenger experience with trying to improve; it’s why so many airports constantly feel like construction zones
  • Actually making changes and improvements to an airport is challenging and costly, since there’s not much room to build new airports, and it’s not like airports can just be shut down while improvements are made
Airports have duty free mazes for a reason

Architect breaks explains what goes into airport design

The Wall Street Journal recently released a roughly eight minute video, covering so many of the things that go into designing an airport. Odds are that most travelers have never consciously realized many of these things, but when they’re pointed out, it may suddenly click and seem obvious.

I don’t want to give away the entire video here, but it covers everything from why check-in desks are increasingly arranged perpendicular to the terminal entrance, to why airport ceilings are often slanted, to the logic for the ceiling around security typically being lower, to why people pass through retail areas in the airport, rather than next to them.

If you have the time, I’d highly recommend giving the video a watch.

Bottom line

There’s so much that goes into airport design that most travelers probably don’t even realize. It’s always cool to learn more from an expert, so I really enjoyed an architect’s take on how airports have evolved.

It’s funny, because many of the “improvements” we’ve seen to airports over the years don’t necessarily make the passenger experience better, but rather help airports become more profitable businesses (which is fair enough, I suppose).

Did anyone else enjoy this video about airport design?

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Todd Diamond

@4:15 - Parallel divestment. If I ever meet the person who conceived of the idea of multiple people filling bins all at the same time and thinking that it's a more efficient way of passing through security, I'd have several choice words for them. I've NEVER seen that type of system work well. There's nothing to stop the person's bin on your left from blocking yours (unless you physically prevent it from doing so). It's a terrible idea.

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Icarus Guest

In Brazil you have to negotiate a large duty free area after clearing customs on arrival. Exiting Rio De Janeiro/ Galeão Tom Jobim is like waking through the ground floor of a department store.

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f15x28 Gold

Excellent, excellent video. Thanks for sharing!

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Anon Member

Speaking of airports turning into malls, I transited at IGIA (DEL) T3 recently and was forced to meander through extensive duty free shopping area between security and lounge/gate area. It was like going through IKEA showroom maze - at least IKEA maze has shortcuts. Add to that, the same pushiness that you experience from street markets in India, the vendors spray perfume sample on you unsolicited or get in the way of your path forcing you to walk around them. While evolution of airport design has made passenger experience better due to increased efficiency, it still feels like using bloatware that bogs down your workstation - walking equivalent of 20 NYC blocks to reach the gate while circumventing shops that have no relevance to my needs, far from the model of clarity and purity of minimal distance from curbside to plane as seen in the designs of PanAm Worldport, Berlin TXL, and MCI’s original design. While I am fully aware that changes in threats and security, foremost to all, have made such designs obsolete but perhaps it is worth considering at least the clarity of that scheme and integrate it in the new airport design. As noted by the architect, arrival experience at the airport needs to be improved, particularly in the U.S., where most terminals make you walk through narrow windowless corridors that usually are dirty and smelly, a stark contrast especially flying in from Asian and Middle East airports. Instead of feeling relief upon coming home, I find myself tensing up.

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Chris Guest

Maybe I'm just weird, but these forced duty free shopping mazes after security just make me not buy anything at these airports ever because they so f***king annoy me. It's not like I would have bought much anyway, but even in case I really need something I forgot I will not do it at an airport that forces me through narrow lanes full of annoying perfume smell.

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