Given Marriott’s takeover of Starwood, I’ve been trying to test out as many Marriott brands as possible, as the combined hotel group has about 30 brands. Historically I’ve been a Starwood loyalist, and there are more than half a dozen Marriott brands I haven’t yet tried. One of those is Moxy Hotels, which I assume is Marriott’s answer to brands like Starwood’s Aloft.
Aloft is an example of a limited service brand I really like. There’s just something about staying at Alofts that I find oddly enjoyable — often all the rooms are the same, they’re functional, they have nice public spaces, they’re unpretentious, and they get the basics right.
On Friday night I stayed at the Moxy Vienna Airport, as I wanted to see what the brand is like. Well, I’m happy to have experienced Moxy, because I think this is both my first and last stay with the brand. I don’t think I’ve ever been in a hotel that tried so hard on so many things that don’t matter, while failing at the basics.
I guess I should have done my research about Moxy before staying at one. Here’s how they describe the brand:
Ready for a good time? Moxy Hotels makes that easy with the heart of a boutique hotel and an appetite for adventure. There’s a drink waiting for you with your room key and someone at the bar that wants your number. Moxy is for play… Jenga, karaoke, maybe a little game of spin the bottle? Here, you can get away with it.
Like actually, what the heck? Rather than “a drink waiting for [me],” I would have loved a bottle of water in the room. And someone at the bar wants my number? Too bad their rooms don’t have phones, so you’ll have a mighty hard time calling them. 😉
In all honesty, what disappointed me about the brand?
When I first walked into the hotel I was impressed. I thought the public spaces were beautiful for a limited service property. They had so many different seating choices, and I gladly sat there for hours. That’s where the good news ends, sadly.
Clearly the brand is designed based around Marriott’s backwards perspective of what millennials want. The only thing that bothered me about the room was that it didn’t have a desk. And even if they didn’t want to put a full desk, they could have at least put a more comfortable seat by the mirror.
The room also didn’t have a clock, an alarm, or a phone. That’s not an issue for me, but I could imagine for some travelers it might be, given that they might want a wake-up call.
I can appreciate a hotel wanting to be hip, but Moxy tries way too hard. Virtually every wall, counter, and table, had some sort of a ridiculous catch phrase. It’s cute in moderation, but at some point less is more.
But what really annoys me is their food & drink program. Limited service hotels typically don’t have major restaurants, though at least Alofts have WXYZ Bars, which have food that is typically prepared in ovens.
Want to eat dinner at the Moxy Vienna Airport (which doesn’t have many restaurants around it, aside from the airport terminal)? You have two options. One option is to have a “dinner buffet,” which consists of one hot option with rice and bread. That gives very little flexibility.
The alternative is cold, packaged sandwiches or frozen, microwavable dishes. Does anyone actually enjoy microwavable food? Would it be unreasonable for them to offer some sort of limited menu with stuff that’s either fresh or prepared in an oven?
And I also love how Moxy is marketed as “affordable luxury.” They charged prices higher than what you’d find in the airport terminal, which is saying a lot. A bottle of soda cost 3.50EUR, and a bottle of Evian cost 5EUR.
Lastly, given that the rooms don’t have phones, you’d think front desk staff would have more time to deal with guests. There were consistently really long lines at the front desk, often 10+ minutes.
I’m not sure if I just had a bad Moxy experience, or this is reflective of the normal experience, though based on this you can bet I won’t be seeking out the brand again. And that’s sad, because I think the design of the public spaces is quite beautiful.
But everything else is targeted at their perception of millennials. You know, millennials don’t like desks or fresh food, and they do like catch phrases on everything.
Color me #disappointed #atthemoxy. At least get this millennial some avocado toast!
If you’ve stayed at a Moxy, what was your experience like? Was this just a bad experience, or is Moxy just a wannabe millennial brand with no substance?
We had the exact same experience in Stratford london. Terrible room. Not to have a desk is okay, but there was no horizontal surface to put any of your belongings on. Terrible hotel. I've stayed in Marriott's 2000 nights and this is probably the worst property I have stayed in.
I’m with you. First and last stay!! WTH is it with the food issue. Comeon they could a hamburger or pizza for Christ Sake! Not traveler friendly at all!
I stayed there because of the Marriott Brand. I am sorry to say this specific hotel is awful! We got bitten by bedbugs within minutes of laying down to watch tv! Those pests were not even shy to be in the light! We got switched to a different room where maybe there were less bugs; however, after 2 more nights I got enough bites to complain again. I was told I was getting all my...
I stayed there because of the Marriott Brand. I am sorry to say this specific hotel is awful! We got bitten by bedbugs within minutes of laying down to watch tv! Those pests were not even shy to be in the light! We got switched to a different room where maybe there were less bugs; however, after 2 more nights I got enough bites to complain again. I was told I was getting all my money bag.... I am still waiting for my security deposit ( $300+). It's been 15 calendar days. They're radio silent.
I think the nitpicking here is a bit odd. Why on earth would someone still need a wake up call in this day and age? Unless you're an 80 year old without a phone, which is clearly not their demographic, everyone sets alarms on their phone - also FAR more hassle than having to call to arrange a wake up call, and also the risk of system failure.
No clock? Again, everyone has a...
I think the nitpicking here is a bit odd. Why on earth would someone still need a wake up call in this day and age? Unless you're an 80 year old without a phone, which is clearly not their demographic, everyone sets alarms on their phone - also FAR more hassle than having to call to arrange a wake up call, and also the risk of system failure.
No clock? Again, everyone has a phone? And if you want a really big clock the TVs show the time.
I was staying at Moxy Shanghai and it was priced very attractively vs., other Marriott hotels, the room was by far nicer than Courtyard hotels (and even nicer than many Sheratons/Conrads I've stayed in). In this particular hotel, there's decent food and drink choice (at very reasonable pricing). And with the $10USD/daily room credit for Platinum members, it's even better. Coffee was also proper, while too often at Hiltons etc., you get crappy machine coffee.
Oh and my room does have a phone, so perhaps they learned the lesson around that. Bed is also fantastic!
You're paying less, but do get some minor inconveniences - their philosophy tends to be on essentials, but offering them in a quality way. Wanna do your laundry? Well, you're trying to save money anyway if staying here so there's no need for overpriced hotel laundry services; they'll happily refer you to laundry pickup services. Need an ironing board? There's a floor for ironing. Which actually does make sense - I've stayed at many top tier hotels where you have to request an iron, which can take time especially in a rush; and going to the iron room really isnt a huge inconvenience.
While they don't have suites, I did receive an upgrade to a massive room (one of three room types available only). So it's nice that Marriott benefits apply.
There are probably cheaper and better boutique offerings around, but for someone who wants something more affordable, trendy while being able to earn Marriott nights, this is a fantastic product.
I'm 36 and hadn't heard of the chain (maybe not their target) but it definitely fits for my demographic. It's more bang on for my girlfriend's (mid 20s) demographic, when I told her I'm staying here she was excited as there's loads of buzz on social media about them for the younger generation. And that is ultimately their target.
I think where they do struggle a bit is in emulating a fun hostel-like experience with privacy and more luxurious items. I think many people desire that (myself included, I always loved staying in hostels for the fun factor), but the reality is when you do have your private room, the social aspect will always be gone. But perhaps it's different in other cities such as NY.
Moxy LHR has all the same issues, but has the fantastic Gard restaurant onsite. I can live without a desk or a phone, but the queues at reception have put me off ever returning to the Moxy. I will stick to the Renaissance at LHR.
Absolutely agree with your review. What total rubbish. I was hoping for something similar to Aloft which I find really a decent, stylish, low range option. It is decidedly not that.
We're currently at the Moxy Messe (Munich) and it is gansta cute hipster hell complete with giant stuffed teddy bear. Trying too hard is an understatement, this place screams notice how cool we are from every angle.
They nickle and dime for...
Absolutely agree with your review. What total rubbish. I was hoping for something similar to Aloft which I find really a decent, stylish, low range option. It is decidedly not that.
We're currently at the Moxy Messe (Munich) and it is gansta cute hipster hell complete with giant stuffed teddy bear. Trying too hard is an understatement, this place screams notice how cool we are from every angle.
They nickle and dime for everything... trying to charge 15 euros for open-air parking when the website says 7.... and again 15 for the truely pathetic breakfast when the website says 12. So in reality it isn't a budget option either. Hostel decor at a hotel price. No thanks.
The only good thing I can say about it is the bed doesn't suck.
I also had my first and last stay at a Moxy(Oslo). What nonsense. Now they say it takes four weeks to credit my Bonvoy account. Amateurs.
If Moxy is what millennials want, the world is in trouble. They took an extra 50 pounds from my account after my Glasgow stay for supposed room damage. Hard to make out anything from the photo they sent me of a corner of a room but after phoning them up it’s coffee apparently. Ironic as they don’t have tea or coffee making facilities in the room disappointingly. Millennials can keep Moxy. Never, ever, ever, ever again.
I'm writing this comment from a moxy hotel in berlin right now ! I do agree with you, especially with the phone thing. Trying to get my shower with no hot water running, i'd have to get fully dressed to get down and ask the front desk what's the problem ! A phone in the room could've solved that.
To tell you the truth I was actually pleasantly surprised with Moxy.
Now I was born in 1995 so just before all this "milennial" business, and am also very mature for my age.
I had a night stop in Vienna and having stayed previously at the other hotel at the airport and for personal reasons I decided I'd rather not go back there, I saw that the Moxy had been built since the last...
To tell you the truth I was actually pleasantly surprised with Moxy.
Now I was born in 1995 so just before all this "milennial" business, and am also very mature for my age.
I had a night stop in Vienna and having stayed previously at the other hotel at the airport and for personal reasons I decided I'd rather not go back there, I saw that the Moxy had been built since the last time I was there and I thought I'd give it a try.
I didn't have an absolute clue what it was all about, I didn't realise at all until I got there just what it was all about but I was actually really pleasantly surprised.
The decor was fresh and very appealing, the room was great and very comfortable, even had views over the whole airport apron... absoultely fantastic!
To be quite honest, I couldn't fault it at all.
I don't drink, I don't party but hey, didn't see any of that anyway. It was all quite a chilled affair within the hotel.
Without a shadow of a doubt if I go back to Vienna, I'd gladly stay at the Moxy hotel.
True though is the fact that for an extended stay longer than 1 night I might find more faults perhaps such as the breakfast but apart from that I was suitably impressed.
After staying in similarly priced (100$) hotels in Japan I must say Moxy Tokyo comes up on top. All rooms are super small in Japan and Moxy had a huge advantage of beutifully developed common areas. That was definitely lacking in other similarly priced hotels I stayed. I will definitely give Moxy a try in the future.
I love going to boutique hotels, although I hadn't yet heard of Moxy!
However, I really detest hotel rooms that have no desk or chair. I mean, how am I supposed to write stuff? On the bed?
Ha! Ha! Haaaaaa!
Not!
I mean, the other day, I was at a "business hotel" in Dresden and the very nice "antique" desk was so tiny that it wasn't even large enough for my laptop! In fact,...
I love going to boutique hotels, although I hadn't yet heard of Moxy!
However, I really detest hotel rooms that have no desk or chair. I mean, how am I supposed to write stuff? On the bed?
Ha! Ha! Haaaaaa!
Not!
I mean, the other day, I was at a "business hotel" in Dresden and the very nice "antique" desk was so tiny that it wasn't even large enough for my laptop! In fact, it was so tiny, that I could either move the chair in order to get onto my seat, or climb over the bed to get to the other side of the desk!
Make of that what you will!
Sorry face it your a Millennial and Marriott has done their research and have decided you don't want or need dining options or desks while the are pursuing profits over positive experiences
...They thought about removing beds and replacing them with sleeping bags but they wanted to one up the youth hostels :)
Now behave like every other Millennial they have pigeon holed and accept your
fate in the new world lol
Sorry face it your a Millennial and Marriott has done their research and have decided you don't want or need dining options or desks while the are pursuing profits over positive experiences
They thought about removing beds and replacing them with sleeping bags but they wanted to one up the youth hostels :)
Now behave like every other Millennial they have pigeon holed and accept your
fate in the new world lol
This is Aloft with another hat and a tragic brand with ironing board concrete beds
No thanks!
Good Review!
Reading the definition of Millennial upthread, I realize that I just barely qualify as one.
But I did stay at the Moxies (is that the correct plural?) at Frankfurt Airport and in Eschborn. I think the places were great for an overnight stay before a longhaul flight. I have never missed a landline phone and I won't start missing one in a Hotel. The food options were slightly better in Frankfurt (don't recall what...
Reading the definition of Millennial upthread, I realize that I just barely qualify as one.
But I did stay at the Moxies (is that the correct plural?) at Frankfurt Airport and in Eschborn. I think the places were great for an overnight stay before a longhaul flight. I have never missed a landline phone and I won't start missing one in a Hotel. The food options were slightly better in Frankfurt (don't recall what they had but I think it was several flatbreads and a chili).
I did my work at one of the many tables with comfy chairs in the lobby and then slept well in my room, apart from the occasional disturbance from the motion sensor below the bed that turns on the night light (I hate tucked-in duvets and my "untucked" bed set off the motion sensor multiple times).
Consider who Marriott is competing with in Europe - MotelOne is very successful with a similar concept (small rooms with few amenities, nice public spaces with bars and a long gin list).
I found the similarity striking, but did appreciate that moxy had a gym (which MotelOne never has).
My heart really bleeds for you Lucky. Did you look at grindr in Vienna?
Why anyone would buy Evian at 5 Euros a bottle when Vienna has among the best tap water in the world is beyond me...
Oh I was so close to opting for Moxy Vienna during a business trip planned at very last minute. Luckily I was able to get a confirmation at the Ritz.
I have stayed at the Moxy in Vienna Airport. The rooms are really good, I like the point that there are USB charging points almost everywhere, for me all the basics of a standard hotel room was there. Since I did not notice the absence of a phone, I guess I did not miss it. I did not have a proper desk, but there was a work space where I could sit with my laptop....
I have stayed at the Moxy in Vienna Airport. The rooms are really good, I like the point that there are USB charging points almost everywhere, for me all the basics of a standard hotel room was there. Since I did not notice the absence of a phone, I guess I did not miss it. I did not have a proper desk, but there was a work space where I could sit with my laptop. I have had worse desks in other hotels. It was fine for going through a few emails. But I'd not like to sit there for a full day.
The brand is in my oppionion not well suited for airport locations, as it is trying to be sonething that most people staying at the airport don't need, and probably a large section can't relate to. (not judging if the brand succeeds in being what they try to be). But it is really excellent value for an airport hotel, and that is probably going to be the main draw for a lot of people. A relatively inexpensive hotel walking distance from the terminal.
I am staying three nights at Moxy Tokyo. My first stay in the brand. I am not a millennial either but I must say I enjoy the vibe and services. Public space of huge and functional with separate work, play, eat areas. There are alarm clocks and phones in the room. Wi-Fi is fast and minimal hustle to log in. The bar has a great breakfast and some basic hot fresh food at night. I...
I am staying three nights at Moxy Tokyo. My first stay in the brand. I am not a millennial either but I must say I enjoy the vibe and services. Public space of huge and functional with separate work, play, eat areas. There are alarm clocks and phones in the room. Wi-Fi is fast and minimal hustle to log in. The bar has a great breakfast and some basic hot fresh food at night. I actually enjoy staying here rubbing shoulders w Asian millennials. My only complaint is that the rooms are small but it’s Tokyo after all. Overall great stay at $100 a night. Given description of Moxy Vienna and NYC I would not use the brand there. Asians are on a quest side and share space effortlessly. On the other hand sharing space w abnoxius loud Americans or Germans maybe problematic.
I stayed at this exact hotel in January, and I agree it tries way too hard. I just don't think the pictures you uploaded illustrate that well - if you included pictures of the elevator, hallways, the signs at the check-in desk, etc., I think it'd be more clear the extent to which they're doing it (and being obnoxious).
If you thought the Moxy in Vienna was bad, just wait until you try the one in New York.
I'm a 28 year old ("millenial" I guess), who likes to travel inexpensively and appreciates good, edgy design.
But I'd so much rather stay in a generic Marriott than a place like this. I've stayed at a couple places like this, although not Moxy itself, and the unpredictability and jarring design choices adds just a little bit of negative stress to travelling that isn't usually welcome.
No, I don't use the phone to...
I'm a 28 year old ("millenial" I guess), who likes to travel inexpensively and appreciates good, edgy design.
But I'd so much rather stay in a generic Marriott than a place like this. I've stayed at a couple places like this, although not Moxy itself, and the unpredictability and jarring design choices adds just a little bit of negative stress to travelling that isn't usually welcome.
No, I don't use the phone to make business calls - but I do use it to call the front desk and ask questions, order room service, or ask about airport shuttle schedules. No, I don't use the clock as an alarm clock - but I do look at it as often as I look at any other clock in my bedroom ("is it time to go yet?"). No, I don't use the desk to do business paperwork - I do use the desk to charge my computer and store my backpack.
As for the look, "throw together random stuff" is not an attractive design concept. If you're going to be different, at least be coherent.
@Billy +1
62-years young here.
Spent a night at the Frankfurt airport Moxy during a short layover in April. The brief verdict: perfect for the need.
Was a bit apprehensive about booking at first; all the spin had me thinking I’d feel as out of place as Grandpa Simpson at a rave. But new, modern and uber-affordable won the day, and I liked the clean, quiet, contemporary room, with no wasted space. It...
@Billy +1
62-years young here.
Spent a night at the Frankfurt airport Moxy during a short layover in April. The brief verdict: perfect for the need.
Was a bit apprehensive about booking at first; all the spin had me thinking I’d feel as out of place as Grandpa Simpson at a rave. But new, modern and uber-affordable won the day, and I liked the clean, quiet, contemporary room, with no wasted space. It made for a nice change from the Courtyards of the world, too many of which feel dated to me.
Room designs appear different stateside than in Europe. Save for the titillating graphics by the luggage rack, this location left hip to the public areas.
Only complaint? Their unbundling of the airport transfers. Can’t imagine that most guests don’t use their shuttle, and I would just as soon have had the cost built into the room rate. Plus, they won’t collect the shuttle fee at check-in, sending you to a different spot at the bar that doubles as the point-of-sale for for F&B.
Well, that, and the free drink was so lacking in potency, it could have been served in a juice box.
True, the lobby’s a bit over the top, but if there’s a market for it, then hey Marriot: keep riding that wave.
I stayed at the Moxy in Frankfurt by the airport. I wrote a review of it, which basically says the same thing Lucky is saying. The manager wrote back, privately, to basically say I was wrong, and conservatives suck, and the furniture is perfect. He also accused me of lying about the price of their food. I responded by sending him the receipt, the picture of the room and the lack of a desk or...
I stayed at the Moxy in Frankfurt by the airport. I wrote a review of it, which basically says the same thing Lucky is saying. The manager wrote back, privately, to basically say I was wrong, and conservatives suck, and the furniture is perfect. He also accused me of lying about the price of their food. I responded by sending him the receipt, the picture of the room and the lack of a desk or a chair. I copied an email I sent to Marriott clarifying if this was a good place to conduct business, since I would be doing business while there.
"It is a different concept, but we feel it is a great place for business." Until you don't have a desk or a chair.
So I am waiting to see what BS Marriott says about this review.
I certainly appreciate Ben's observations, and as a non Millenial, I can assure you we will stay in one of these. I cannot imagine not having a phone in your room...far a variety of reasons! That is only the beginnint!
@ALex, are you sure about that? I am a Hilton loyalist, but I do not recall a Hilton vienna airport, and when I search for Hilton’s in Vienna, the Hilton website doesn’t seem to know about this airport either.
Lucky, I know you're not a Hilton loyalist, but the Hilton Vienna airport is *beautiful*, and very well located. I've stayed there a couple of times, enjoyed it every time. If you get a room with a view of the tarmac / runway, you wouldn't leave your room, trust me!
“little game of spin the bottle” - what, am I 12 years old?
great marketing
Interestingly, I had quite a different experience in Moxy Tokyo. Service and check in was great. I wasn't expecting a lot from the Moxy Brand compared to the higher tier brands. In terms of hardware, they don't have all the add-ons but the essentials were there. I don't really need an alarm clock because my cellphone does it all. Multiple USB plugs and sockets will fulfill my needs. Even for the breakfast, it might not...
Interestingly, I had quite a different experience in Moxy Tokyo. Service and check in was great. I wasn't expecting a lot from the Moxy Brand compared to the higher tier brands. In terms of hardware, they don't have all the add-ons but the essentials were there. I don't really need an alarm clock because my cellphone does it all. Multiple USB plugs and sockets will fulfill my needs. Even for the breakfast, it might not be extravagant but it certainly suffice the intention of making things simple and convenient for a millennial.
For the room rate I paid,ask me if I will go for another Moxy? Hell yeah!
@FNT Delta Diamond You forgot 'gorgeous', which is an equally annoying description. I appreciate, however, that many such words are subjective but agree that Ben tends to over-use some of them
I stayed at another Marriott brand - DELTA - and I have to say I would have rated it far worse than Lucky rated this Moxy.
Now I'm hesitant to stay at a Moxy just so I could get another fake badge :(
If you read up on the hotel and the brand prior to staying, your experience would have been much more expected. Moxy in NYC is great and for $99 in Midtown you can't beat it for a place to crash for a night or two. Moxy isn't a luxury hotel with amenities. It doesn't try to be anything that it's not. Get a clue.
I stayed at the one by the ecb in Frankfurt and enjoyed my libation on arrival and the vibe.
I’m a grumpy gen x y I have no clue but the change was nice for a one night stay.
The crap on the elevators was annoying but I’m glad they used good looking gals.
Plus just drink the damn tap water in Austria.
I’m above the age of a Millenial and cannot recall the last time I needed, or used a hotel room phone (my room had a phone). Regardless, the Moxy Chicago Downtown was great. Sure, there was no proper desk, but there is adequate working space in the lobby. Lucky’s review is fair and accurate for what you get. His reviews are designed to inform travelers of what to expect. If you want something above what he detailed, stay somewhere else.
The pricing of Evian is fair. There’s a bunch of people who love to say they drink Evian. Let them pay for the privilege. Else slum it like a regular person with a regular brand
I also stayed at this particular Moxy, b/c of its convenience for a quick overnight before early morning flight. And that was the only good thing about the place. I agree 100% with Ben on this one, and had a very similar experience. Probably the most offensive is that they have 'Shampishoner' (combination shampoo and conditioner,) all in one convenient multi use dispenser. Gross. Even the worst Days Inn has separate shampoo and conditioner.
Moxy is definitely not supposed to be like Aloft which is pretty full service and at least has things like phones and clocks and is actually nice Alofts are more like a W than a Moxy
@ Jordan
Stop hammering Ben for his negative reviews. Some of us learn quite a bit from them. Being able to get a wake up call at an airport hotel is something most people expect, no matter what the price is. And I always wanted to fly Austrian because I heard of their exceptional catering. But until Ben's review, I had no idea that their seats are not that comfortable. For me being able...
@ Jordan
Stop hammering Ben for his negative reviews. Some of us learn quite a bit from them. Being able to get a wake up call at an airport hotel is something most people expect, no matter what the price is. And I always wanted to fly Austrian because I heard of their exceptional catering. But until Ben's review, I had no idea that their seats are not that comfortable. For me being able to sleep during a red eye flight is more important than the food they serve. So if you have an issue with Ben's reviews, then stop reading them.
I'm a millenial and this looks horrifying on so many levels. I've also now see the brand ad on Youtube. Definite design by committee. I've also stayed at plenty of hostels, some very charming and unique in many ways, but the obvious difference between them and Moxy is the astronomical levels of pretensiousness Moxy oozes. My wife had warned me so thanks to her and this review I know to avoid them like the plague.
The hotel reviewed here charges 70-80 EUR per night. In this price segment, new hotels almost never have phones or alarm clocks or ironing boards in the room. Since rooms tend to be small, there are no real desks but just small boards. This is industry standard and their target group doesn’t expect these things. Complaining about that is like going to McDonalds and then being surprised that no amuse bouche is served and no...
The hotel reviewed here charges 70-80 EUR per night. In this price segment, new hotels almost never have phones or alarm clocks or ironing boards in the room. Since rooms tend to be small, there are no real desks but just small boards. This is industry standard and their target group doesn’t expect these things. Complaining about that is like going to McDonalds and then being surprised that no amuse bouche is served and no one comes to clear your plates. For what you pay, I would argue you get good value. But you should know that this is a different value proposition than a 200 EUR hotel.
@FNT Delta Diamond - so does your language.
@Jordan - you might not want to sound like a douche, but you do.
@Evan - please see above.
@Claus - so is your comment.
@Robert - please see above. Douchy comment.
@Suit - you come off as douchy.
Having stayed at the Moxy Milan Malpensa last year, my recollection is that you use the TV to set an alarm.
Stayed in Moxy New York. Room just a little larger than a double bed... space on only one side to get by bed to adjust drapes or window. Fold up chair & table that hangs on the wall. Phone by bed. Central NYC location. Only $225/night plus tx. I'd do it again and look forward to trying a European location near a train station or airport.
Ben - I beg of you to stop saying "Color me" this and that. Wherever you picked this phrase up, it was NEVER cool even back then.
The Moxy is not the type of hotel for you to review. It has many fails and the 70 year old Marriott folks and their consultants got it wrong on many levels. Water is a drink, so to complain about that sets the tone.
At this point...
Ben - I beg of you to stop saying "Color me" this and that. Wherever you picked this phrase up, it was NEVER cool even back then.
The Moxy is not the type of hotel for you to review. It has many fails and the 70 year old Marriott folks and their consultants got it wrong on many levels. Water is a drink, so to complain about that sets the tone.
At this point there is just NO WAY that you can give certain properties and airlines a decent shake. Staying in worlds of St Regis hotels and International F class cabins does alter the mind.
UNLESS you are prepared to research and set your expectations appropriately (which you admitted you did not - you turned up with an assumption), its time for you to steer clear and let other bloggers on here review these types of places. Yesterday, you knew and know what the seats are like on Austrian and 767s and yet you subjected us to a major moan, instead of a quick simple make the point. It's happening alot more than not of late. I just keep saying to myself, why is he bitching and moaning when he has experienced this before, its not his first time.
If I write a review while on the road, looking back its never the best.
Just some things to think on cause I've heard similar things from others that read this blog.
No Phone or alarm clock are non starters. One you need for emergencies especially when traveling, or if your cell craps out. Also I like wake up calls when traveling since my phone is usually set to my home time. As for alarm clocks I like having them and as a backup alarm. I have had some shitty rooms and crap dinners. The Best Western San Juan Airport is one of the more memorable. I...
No Phone or alarm clock are non starters. One you need for emergencies especially when traveling, or if your cell craps out. Also I like wake up calls when traveling since my phone is usually set to my home time. As for alarm clocks I like having them and as a backup alarm. I have had some shitty rooms and crap dinners. The Best Western San Juan Airport is one of the more memorable. I being a younger boomer don't get the "hip crap". If I have an early am flight, its close to the airport then I will suck it up. I for the life of me don't understand the trend of understaffing hotels.
The Moxy would be a decent concept in a hot neighborhood, where one can walk to many restaurants and bars. As an airport hotel......no.
Also I agree with you on the phone. I'll be the first to admit that I seldom use a phone, any phone, for actual phone calling, but a hotel is one place I do use it. Extra pillow, wake-up call, maintenance issues, questions. No one wants to get fully dressed...
The Moxy would be a decent concept in a hot neighborhood, where one can walk to many restaurants and bars. As an airport hotel......no.
Also I agree with you on the phone. I'll be the first to admit that I seldom use a phone, any phone, for actual phone calling, but a hotel is one place I do use it. Extra pillow, wake-up call, maintenance issues, questions. No one wants to get fully dressed and walk down for every issue. Room or noise issue at 4 A.M., yeah that will be fun without a phone.
Again this is an airport hotel where people want to get a good nights sleep, are likely from another country, may not have cell service, and need to wake up on time for their flights. This is not a hot hang out place in the city.
Lol hashtag crockpot.
@ jfhscott
You look pretty good for someone close to a millennium in age.
I haven't tried a Moxy yet. It would bother too there was no phone. Not because I need to make any calls, but because I will probably need a wake up call, especially at an airport hotel. While I always use the alarm on my phone, I still need a wake up call just in case.
I stayed at a Moxy in the Phoenix area. The wall art does get to be too much at times. However, I liked the pinball and board games in the lobby. My room did have a table and chair which was nice.
This millennial is also not impressed. Then again, I have yet to see any brand or product targeted towards millennials that doesn't make me roll my eyes. I just love it how older generations think they know millennials and then come up with crap like this.
Moxy is a #fail.
Jeez, the brand is marketing themselves on a guarantee of anonymous sex. I mean, if you don't come away with an STD are you entitled to compensation?
Ben, you're an old, tightly-wound man in a young man's body. Moxy is not targeting you.
And stop drinking bottled water, at least in developed countries.
I stayed at Moxy both in Vienna and Berlin and thoroughly enjoyed my stay.
When I first checked into the hotel, it felt weird. A lot of amenities that you are used to at a full scale property are missing, but after a day or so you don't miss them.
IMO Moxy is different in a lot of aspects as Lucky mentioned - no irons/phone in the room; shampoo bottles screwed in on...
I stayed at Moxy both in Vienna and Berlin and thoroughly enjoyed my stay.
When I first checked into the hotel, it felt weird. A lot of amenities that you are used to at a full scale property are missing, but after a day or so you don't miss them.
IMO Moxy is different in a lot of aspects as Lucky mentioned - no irons/phone in the room; shampoo bottles screwed in on the wall; separate ironing room in the building but that is what they are going for - to be different.
And isn't part of traveling is to try and enjoy different things???
That last lobby shot looks like more kids, Gen Xs and Baby Boomers than Millennials.
Wonder what the noise situation was like.
Same with their AC Hotel brand. I have stayed at a few of these and I don't have any idea what type of traveler they are trying to reach. But it is clear that does not include a business traveler.
Sparse room, no desk, limited food - especially at night. Strange....
They should team up with Joon, another sad brand that thinks it knows how to market to millennials.
"There’s just something about staying at Alofts that I find oddly enjoyable — often all the rooms are the same, they’re functional, they have nice public spaces, they’re unpretentious, and they get the basics right."
Thing is, you kinda like pretentious....and don't pretend you don't Mr Emirates Shower.
You ain't the Moxy market.
How much did you pay?
Lucky, sorry, but your review is really ridiculous. Everything you describe is a perfectly fine budget hotel with some unusual design chipped in. The only thing you can really hold against them is the overpriced water bottles.
Dorm like, utilitarian room. Used free annual Marriott Rewards cert that was about to expire for FRA Airport. Worked for solo, 1 nite stay. Not dying to go back.
For those that are on Lucky about his poor review of a limited service hotel (despite his note that he likes alofts), I have stayed in pretty much every limited service brand out there, including this exact hotel, and I completely agree with his assessment of this particular Moxy. I can’t say that it would be true of every hotel in the brand, but after staying at this one, I wouldn’t go out of my...
For those that are on Lucky about his poor review of a limited service hotel (despite his note that he likes alofts), I have stayed in pretty much every limited service brand out there, including this exact hotel, and I completely agree with his assessment of this particular Moxy. I can’t say that it would be true of every hotel in the brand, but after staying at this one, I wouldn’t go out of my way to stay at another.
I am fairly convinced that combination bartender and front desk clerk is not a thing that works
I could care less what the definition of millennial is. I wouldn’t expect any person who almost never flies economy to enjoy a hotel that caters to coach fliers.
I’ll happily wait for your next St Regis and Park Hyatt review.
@Tiffany: I think you meant 1981 to 1996 ;)
@ Christoph -- I did, thanks!!
Hi Lucky,
I am definitely not a millennial and am fairly well traveled and I stayed at the Moxy in Tempe, AZ this past February.
I was unsure of the Moxy brand at first but at the time of booking I was playing the points and price game and bouncing between 3 locations until I could get to my go to courtyard at Tempe Mill Ave which wanted close to 400 a night...
Hi Lucky,
I am definitely not a millennial and am fairly well traveled and I stayed at the Moxy in Tempe, AZ this past February.
I was unsure of the Moxy brand at first but at the time of booking I was playing the points and price game and bouncing between 3 locations until I could get to my go to courtyard at Tempe Mill Ave which wanted close to 400 a night for two nights during the week I was there. I was absolutely not paying it
I checked into the Moxy and thought it was a nice change, although it took me a moment to realize the check in area was actually at the bar. Thankfully one of the hotel staff noticed my confusion and was very helpful.
The room was great, It had a platform bed, a small desk, phone by the bed and a nice glass enclosed walk in shower (Finally!). Personally, I find it hard to believe more brands don't have walk in showers and are still remodeling and building with tubs and shower curtains. I haven't used a tub in a hotel in decades and was ecstatic to have this great walk in shower. In fact if it had been closer to Mill avenue I would have stayed the whole week there but alas the courtyard is within walking distance to Mill Ave and all the great nightlife and the Moxy is an Uber ride - a short one but still one nonetheless.
I cannot speak for any other Moxy locations but the one I stayed in during my trip to Tempe AZ was solid and the price was definitely right which makes me think perhaps you should give a US based non airport location a try.
First time poster here, love the site and keep up the great work.
MD
This just screams "trying too hard."
I had a couple of nights at the Moxy MXP in January. I am closer to a millenium in age than to a millenial.
The sheer hash tags, random sayings, posters, etc., just left me wondering whether millennials actually require such sensory overload or whether that is marriott's perception of them. But to me, it was overwhelming.
I do like the idea of investing more into inviting, engaging common areas at the expense...
I had a couple of nights at the Moxy MXP in January. I am closer to a millenium in age than to a millenial.
The sheer hash tags, random sayings, posters, etc., just left me wondering whether millennials actually require such sensory overload or whether that is marriott's perception of them. But to me, it was overwhelming.
I do like the idea of investing more into inviting, engaging common areas at the expense of rooms. While it is not right for every hotel stay, it is nice to have that as an option.
Poor Lucky, has to stay at a crummy Moxy which doesn't have a butler like they do at the St Regis.
I was having second thoughts as to whether Lucky was actually a millennial when the title said "This Millennial is not Impressed", but reading the article I have no doubts. Like many of his generation, it is always about them !
Better stick with the 5 star hotels Lucky, clearly the 3.5-4 star hotel market isn't for you...
Not a millennial! But was curious abt this hotel when I was in Vienna in February. I stayed at the nearby NH hotel, on both of my layovers while heading into Russia and again coming out before flying to the west coast. The NH fit the bill perfectly for me. Glad I did not stay at the Moxy.
Why do they put these at airports? FT has a very good review of the Moxy at LHR, similar issues with long queues and awful music ( Twisted Sister and Dead Kennedys, etc). Most guests prefer a tinkling piano rather than that discordant crap.
Surely Aloft is the model best suited to airport locations ( the one at LCY is great): and caters to Millenials and normal people as well.
This looks like poor planning.
I´m not sure an airport hotel is a good example for the brand. Perhaps a second chance?
Stayed at the Moxy in London near LCY. Fine enough room with lots of plugs. Can't remember if it had a phone or not, but liked that it did not have an alarm clock that someone had set for 5h30 or something.
Agree with the lobby / food situation though. I went over to the Holiday Inn Express next door for an evening drink.
Element, Alofts, and ibis are examples of better implementation at this price point.
“I don’t think I’ve ever been in a hotel that tried so hard on so many things that don’t matter, while failing at the basics.” I’d say that’s a good description for both Aloft and Moxy.
54 year old here. Stayed at the Moxy London City and was impressed, especially for price point. I want a clean, safe place to put my head down before morning flight. All things met.
I’ve stayed in a couple Moxys. From a “millennial” that doesn’t consider himself a millennial, I didn’t dislike it but the stay for me was functionally the equivalent of a Courtyard.
I can’t stand Aloft. It’s like a crappy W with loud music in the lobby and a bunch of industrial design stuff that’s not useful and mostly irritating. And can they put some damn shirt/coat racks that don’t stick perpendicularly out of the...
I’ve stayed in a couple Moxys. From a “millennial” that doesn’t consider himself a millennial, I didn’t dislike it but the stay for me was functionally the equivalent of a Courtyard.
I can’t stand Aloft. It’s like a crappy W with loud music in the lobby and a bunch of industrial design stuff that’s not useful and mostly irritating. And can they put some damn shirt/coat racks that don’t stick perpendicularly out of the wall? It’s so irritating to have to remove a bunch of other items so I can get to the clothes item hanging in the back. Just put in a normal bar that’s parallel to the wall...
I don’t choose to stay in either brand but if I had to, I’d choose Moxy every time.
@Lucky you sound tired from traveling bud. Looks like a fun place. Yeah there was a line to checkout it was busy. This happens at hotels sometimes , 120 rooms decide to checkout at the same time.
Even if it falls short in some ways, would be happy to see more of these (and Aloft, Element, AC) vs. the endless bland CYs that are on every corner in the US.
WTF. How is it legal for a hotel not to install telephones in their rooms? Every the cheapest roadside inn has a phone that connects to an operator and the front desk. What about a fire or an emergency situation? This can't be legal in the US.
Ugh. Another misuse of a superlative. What made the public spaces "beautiful"? You always say "beautiful," "stunning" or "amazing" without saying why. You can do better in your writing than this.
Unfortunately I am guessing you are 30+ in age Lucky. (Based off pictures) You are not a millennial so that is probably why you did not enjoy it.
@ Suit -- Millennials range in age from ~22 to ~37, having been born between ~1981 and ~1996.
It's a common misconception that "millennial" = "teenagers & college students", which may actually be part of the problem here. If Marriott execs are designing things based on what they think their grandkids would like, they could be missing the target age market for actual millennials by a decade.
(My 17 and 20 year-old nieces would love...
@ Suit -- Millennials range in age from ~22 to ~37, having been born between ~1981 and ~1996.
It's a common misconception that "millennial" = "teenagers & college students", which may actually be part of the problem here. If Marriott execs are designing things based on what they think their grandkids would like, they could be missing the target age market for actual millennials by a decade.
(My 17 and 20 year-old nieces would love all the slogans on the walls, and would never notice that the room was missing a phone, but are even then not going to be frequent visitors at that high-to-them price point.)
I stayed at the Moxy in Ludwigshafen, Germany earlier this year when I was taking a class. It was in the city center area so I didn't feel held hostage there like I would have at a near-airport location. I found the room to be perfectly acceptable, and what was really great was the spacious common areas for studying with fellow students and the ability to get a decent beer at the bar. I never...
I stayed at the Moxy in Ludwigshafen, Germany earlier this year when I was taking a class. It was in the city center area so I didn't feel held hostage there like I would have at a near-airport location. I found the room to be perfectly acceptable, and what was really great was the spacious common areas for studying with fellow students and the ability to get a decent beer at the bar. I never ate a bite there but it provided what I needed otherwise.
And I agree the weird pictures, slogans painted on walls, etc. are a bit much. On Valentine's day I got in an elevator and written on the mirror inside was "sleeping alone is a waste of your sexual talent". I didn't really need the reminder :D
Legitimate millennial here. This is the kind of brand that everyone wants to like but has to hate. People say they don't need a phone. If your room malfunctions at 3 AM (e.g. a lightbulb goes awry, toilet needs plunging), good luck going down and joining the 10-people-deep queue. I agree with some of the other guys above with the fact that a dinner buffet seems fine for a limited-service hotel to me, though I'd...
Legitimate millennial here. This is the kind of brand that everyone wants to like but has to hate. People say they don't need a phone. If your room malfunctions at 3 AM (e.g. a lightbulb goes awry, toilet needs plunging), good luck going down and joining the 10-people-deep queue. I agree with some of the other guys above with the fact that a dinner buffet seems fine for a limited-service hotel to me, though I'd definitely shy away from the TV dinners if I could. Add in the fact that this is an airport hotel? Thanks, but no thanks.
Thanks for staying at a Moxy so we don't have to.
Great review, and much agreed! Thanks
We are not Millennials, but part of Generation X. I booked a one night stay at the Moxy in Tempe, AZ as it was a low category Marriott redemption. I knew a little what the brand was about and was interested to see if we were "too old" to get it.
The pubic area was very large with pool table, bar and video games (free). We were handed our free drink at check in....
We are not Millennials, but part of Generation X. I booked a one night stay at the Moxy in Tempe, AZ as it was a low category Marriott redemption. I knew a little what the brand was about and was interested to see if we were "too old" to get it.
The pubic area was very large with pool table, bar and video games (free). We were handed our free drink at check in. When we got to the room, it was, well, different. There was a "Hole to another universe" painted on the wall and we were in the room next to the "DOIN IT FOR THE INSTA" painted on the hallway wall.
Our room DID have a desk, phone, guitar and a LoveSac instead of a typical lounge chair. My first impression was that the room was trying too hard, just as you said. By the end of the stay I appreciated how right they got so many things. There were comfortable pillows (and enough for the people in the room), plenty of charging plugs in well designed places (that worked), the shower controls were in a sensible place and the glass shower door sealed properly and the room was well lit so it didn't feel like a cave. There was also lighting under the bed that turned on when you got up at night. We bring a nightlight so we can see when walking to the bathroom, a unwelcome problem as you age, and the lighting was a welcome amenity.
For all of it's quirky charm, the room managed to get everything right. We might not be the target market but we left with a positive feeling about the chain. Sorry to hear that other properties aren't as nice.
We stayed at the same Moxy hotel in April. Also not impressed either. The lines were long (we arrived passed midnight and looks like we would have to wait 30+ minutes in that line...and they are slow), only jumped ahead because we checked in online already (but still took a long time to get a key).
They gave us a disabled room, which is fine but it was totally wet by the door (soaked...
We stayed at the same Moxy hotel in April. Also not impressed either. The lines were long (we arrived passed midnight and looks like we would have to wait 30+ minutes in that line...and they are slow), only jumped ahead because we checked in online already (but still took a long time to get a key).
They gave us a disabled room, which is fine but it was totally wet by the door (soaked carpet). No phone to call down to front desk to address the problem and my friend had to use his own phone to call. And of course the front desk was so busy they never picked up the phone (they are not the friendliest bunch either).
We got free breakfast buffet included in our rate but honestly it’s not even decent. They don’t even have eggs.
We only stayed there because it is so close to the airport (walking distance), so it’s an easy option for arriving so late, and the rate is pretty reasonable compared to other airport hotels in Europe. But we are like you Lucky, not impressed. I would stay there again if I have to spend the time close to the airport, but in general I would avoid it.
Thank you! I stayed at Moxy in Frankfurt and it was definitely my last stay at the brand. Not impressed to say the least.
5€ for a bottle of water in a country where there is nothing wrong with drinking tapwater.
Agreed on trying too hard on the decor. But I’ve had great experiences otherwise at three different properties - NYC “Times Square”, Tbilisi, and in Milan. The common spaces and the lively feel to me are truly a positive attribute - some of the feel of a hostel with (most of) the comfort of a hotel. I’ve spent 1000 nights at Starwood/Marriott properties over the past decade, and to me Moxy is a refreshing breath...
Agreed on trying too hard on the decor. But I’ve had great experiences otherwise at three different properties - NYC “Times Square”, Tbilisi, and in Milan. The common spaces and the lively feel to me are truly a positive attribute - some of the feel of a hostel with (most of) the comfort of a hotel. I’ve spent 1000 nights at Starwood/Marriott properties over the past decade, and to me Moxy is a refreshing breath of fresh air - just need to know what to expect. It isn’t the reliable staid business hotel....
You grew up too quickly. Flying first class before stepping into economy class will do it for you.
Have you ever stayed at a hostel?
Whoa, you have spent too much time in the high life. You are complaining about the hot food options in a low-mid brand? Have you tried a Courtyard? Moxy beats that and Aloft as far as food! I was pleasantly surprised at the Moxy Milan Airport though we had the same experience as you pretty much. We found the hot food great (did you actually try it?). As a Plat we were provided generous access...
Whoa, you have spent too much time in the high life. You are complaining about the hot food options in a low-mid brand? Have you tried a Courtyard? Moxy beats that and Aloft as far as food! I was pleasantly surprised at the Moxy Milan Airport though we had the same experience as you pretty much. We found the hot food great (did you actually try it?). As a Plat we were provided generous access to the market. Rooms, yeah basic, but for an airport hotel where it's typically a one night stay, it was good enough for the points price.
This millennial can appreciate some things like not having alarm clocks in the room (I have to unplug those stupid things at almost every hotel I stay in), but it does look like they’re trying too hard with the decor.
Sounds like a place that Stefon from SNL would recommend.
I think you might just be tragically un-hip Ben. Other than the front desk lines I don’t see anything wrong. No one needs a phone or alarm and the dinner of the day is going to be very familiar to young travelers in Europe who have seen it a million other places. You can’t expect Moxy to feel like a business traveler hotel.
I’m 23 and stayed at my first Moxy property last year at Frankfurt Airport. Like you, I wanted to see what all the fuss was about and experience a new Marriott brand with a more limited footprint in the US. While my experience was similar to yours in a number of ways, I think the added frustration was I made the mistake of selecting this hotel when my mother was joining me on the trip....
I’m 23 and stayed at my first Moxy property last year at Frankfurt Airport. Like you, I wanted to see what all the fuss was about and experience a new Marriott brand with a more limited footprint in the US. While my experience was similar to yours in a number of ways, I think the added frustration was I made the mistake of selecting this hotel when my mother was joining me on the trip. She loves Marriott hotels, so she too was excited to try their new brand. You can only imagine the look on her face when the elevator doors opened to a wall mural of a man in his underwear pressing a shirt. So much for Mormon values! But for $50 a night, I would stay again by myself on a quick overnight visit (arriving after dinner, leaving before breakfast).
With that said, several executives at Marriott have told me that the European version of the brand is substantially different than the US version of the brand. The European brand was launched as an attempt to lure young travelers away from hostels. That’s why all their properties are by airports or train stations and cost <$80 a night in most instances. In the US, they are trying to refine the brand for a broader market at a higher price point and so the experience should be a little less wild and the offerings a little more substantial.
I wouldn’t write the brand off YET—at least until you try one of their US properties.
I stayed at Moxy Berlin last year for a party weekend and it was perfect for that environment and purpose. The silly dress ups, hastags, props in the lobby and bar were fine for Berlin but I can't imagine that working at an airport hotel.
I did find the food concepts bizzare at the time but didn't eat anything there.
For young, party destinations like Berlin, Ibiza, Vegas, Bangkok, Amsterdam etc the brand should work...
I stayed at Moxy Berlin last year for a party weekend and it was perfect for that environment and purpose. The silly dress ups, hastags, props in the lobby and bar were fine for Berlin but I can't imagine that working at an airport hotel.
I did find the food concepts bizzare at the time but didn't eat anything there.
For young, party destinations like Berlin, Ibiza, Vegas, Bangkok, Amsterdam etc the brand should work well but the only thing nillenials are going to look for in an airport hotel is value and free transfers.