IHG initially announced that they were purchasing Kimpton Hotels & Restaurants back in 2014, but up until last year the brands continued to operate separately. Early last year the Kimpton Karma Rewards program was integrated into the IHG Rewards Club program.
Understandably, many people were concerned that IHG’s takeover of Kimpton would mean that the brand would lose what makes it special. Kimpton has always been known for how well they take care of their guests, and that even though they had several dozen hotels, their properties always felt boutique.
The good news is that for the most part I think Kimptons haven’t changed too much, and Kimpton has continued to offer one very cool benefit for guests. For years Kimpton has seasonally had a “secret social password” that you can provide at check-in to get a special surprise. This password was typically available through social media channels, so it was a way for Kimpton to engage with guests in a different way.
For stays through September 2, 2019, Kimpton’s secret social password is “Off Duty.”
Two words: social password. It’s back! Just say ‘Off Duty’ at check-in, now through September 2nd, for a fun surprise from the front desk. pic.twitter.com/wWHwIUQaO3
— Kimpton (@Kimpton) May 24, 2019
So just mention that at check-in at any Kimpton property and you’ll get a special surprise, which could include something like a free upgrade, free breakfast, free parking, or something along those lines.
Note that there’s a lot of inconsistency when it comes to this benefit. Some hotels provide meaningful benefits, while other hotels provide a 19 cent branded koozie. I guess with social media becoming increasingly popular more people are aware of these, and as a result they’re less special.
If you have the chance to use the Kimpton social password this summer, please report back on what you get!