IHG initially announced that they were purchasing Kimpton Hotels & Restaurants back in 2014, but up until this year the brands continued to operate separately. Earlier this year the Kimpton Karma Rewards program was integrated into the IHG Rewards Club program.
Understandably, many people were concerned that IHG’s takeover of Kimpton would mean that the brand would lose what makes it special. Kimpton has always been known for how well they take care of their guests, and that even though they had several dozen hotels, their properties always felt boutique.
The good news is that for the most part I think Kimptons haven’t changed too much, and now it’s nice to see the return of a very cool Kimpton feature. For years Kimpton has seasonally had a “secret social password” that you can provide at check-in to get a special surprise. This password was typically available through social media channels, so it was a way for Kimpton to engage with guests in a different way.
Kimpton had a social password this summer, and now they have one for winter. For stays through February 17, 2019, Kimpton’s secret social password is “chilled to perfection.”
The winter social password is back! Just say ‘Chilled to Perfection’ at check-in for a fun surprise from the front desk team, now through February 17th. https://t.co/RbSdAuIs7l pic.twitter.com/WvXeOpIRHo
— Kimpton (@Kimpton) November 24, 2018
So just mention that at check-in at any Kimpton property and you’ll get a special surprise, which could include something like a free upgrade, free breakfast, free parking, or something along those lines.
I’ve been impressed by how generous Kimpton has been with this promotion, since they typically provide something of real value. It’s not like they give you a 19 cent branded koozie.
So hopefully some of you can take advantage of this. Earlier in the year we saw lots of promotions to get IHG members to stay at Kimpton properties, so hopefully we see more of those over the coming months as well.
If you’ve had any experiences with Kimpton’s social password, please share what you were given!