Pan Am Training Videos: Must-Watch For AvGeeks

Pan Am Training Videos: Must-Watch For AvGeeks

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The airline industry sure has changed a lot over the years, both for better and worse. Travel is more accessible than ever before, and on the high-end, premium travel is more comfortable than ever before. However, flying in general has just become another form of transportation, and isn’t treated in the same way it used to be.

This is why it’s sometimes fun to look back at what the airline industry used to be like. Most old airline stuff seems genuinely cool, but then you also have some pretty cringeworthy stuff (like the below Delta ad), which makes you realize that we’ve come a long way.

Lord have mercy…

Last week I shared some entertaining videos from Pan Am that were recently uploaded to YouTube. I wanted to update this post, as some other must-see videos are now online, which I think many of you will enjoy.

Pan Am’s old training videos

YouTube user Pan Am Museum Foundation is uploading all kinds of retro airline videos to YouTube, including old airline ads and training videos. Arguably the most interesting are Pan Am’s training videos. In each video, you first see how a customer interaction shouldn’t be handled, and then you see how a customer interaction should be handled.

For example, below is Pan Am’s training video about how to deal with a passenger who requests an upgrade.

Then below is Pan Am’s training video about how to deal with a passenger who misses their connection.

Then below is Pan Am’s training video about how to deal with a passenger smoking in the non-smoking section of the plane.

Other interesting Pan Am employee videos

In addition to the above videos that show how you should and shouldn’t handle various situations, there are several other videos I found especially interesting, which I can’t help but highlight. I think my favorite among these are the ones that show conflict among flight attendants.

For example, below is a video of two flight attendants getting in a dispute over who is in charge of the galley (and there’s even some pretty good shade here, hah).

Or there’s a video about “Miss Upper Deck,” who seemingly doesn’t want to help the flight attendants on the lower deck.

Or there’s a situation where a passenger smokes a cigarette in the flight attendant’s jump seat, and then the flight attendant gets in trouble with the purser for how she approached the customer, because customers were allowed to smoke in flight attendant jump seats back then.

Then there’s a video about “Shop Talk,” specifically about how employees should be careful about what they say in front of passengers. It even talks about how employees should behave when they’re traveling as non-revs. More than just about anything else, I think this is something that many airline employees could use a refresher on.

Speaking of employee behavior, there’s the below video about how flight attendants should maintain a professional image even when not at the airport, like when they arrive at their layover hotel, because customers could be watching.

And on a different note, below is a training video about Pan Am service techniques. Watching this sure reminded me that major US airlines have some room for improvement nowadays. 😉

Bottom line

I’m a sucker for old airline ads and training videos. Some I enjoy for the cringe factor, and some I enjoy because they’re genuinely pretty impressive, and a good reminder of how service at airlines should be. I find these Pan Am videos to be particularly interesting, since they present both how things should and shouldn’t be done, which you don’t otherwise often see.

Anyone else enjoy these Pan Am videos as much as I do?

(Tip of the hat to View from the Wing)

Conversations (30)
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  1. Ajaxraccoon Guest

    They’re seedless

  2. Tan S.L Guest

    I used to work in (cargo sales) for pan am. I didnt thonk that their service was that great, but definately they top in training.

  3. PatONealJr New Member

    I’m surprised smoking on planes didn’t make a comeback in the US during the pandemic. Some folks showed their asses about wearing masks on flights because of government overreach, infringing on liberty and the like. Maybe certain talking heads, pundits and politicians on some cable news network(s) prime time will make the case for lighting up on flights, citing “my body my choice!” Lol

  4. Greg Guest

    I enjoy these too - interesting to see somethings that just haven't changed at all when it comes to gripes and experiences.

    Trying to get the hang of that spoon / fork maneuver

  5. Guy Guest

    As an ex-flight attendant from last century, whenever 'Cynthia Stewart' wanted an onboard upgrade we would say "certainly madam, if you would just like to give me your credit card" we found Cynthia suddenly very happy with her seat in coach...

  6. OPR Member

    I'd like to see today's training video on how to properly apply duct tape :).

  7. JC Guest

    Why was this just posted again? And with no indication it was just a re-post?

    1. D3kingg Guest

      @JC

      New videos come out on YouTube.

  8. Cacpo Guest

    Oh that smoking video... how annoying that entitled b... pax! In Jan/1980 we were traveling Madrid-Rio in a 707 in the non-smoking section. A smoking passenger would not stop no matter how many requests were made. So we basically grabbed and took the cigarette away by force...

  9. Raymond James Guest

    Interesting for him to say burgundy is heavier than bordeaux. It is definitely the other way around.

    Im surprised he didnt show them how to properly open the champagne bottle.

  10. D3kingg Guest

    Economy seats were larger than domestic first seats today. “ I have a very important meeting in Brussels. It’s a million dollar deal and my commission is ten thousand dollars. I can’t miss my connection. “

  11. Dale Slover Guest

    Mid 70s /90s Flew Pan Am every chance I got From JFK to Frankfurt Germany, Copenhagen, Seattle, San Francisco, Denver,all Central America Countrys,Compared to Tiger Air lines, and a C130 you fell in love with Pan Am

  12. D3kingg Guest

    We all have the internet and have been watching these videos. Good report captain obvious.

    1. Mike Guest

      We all have the Internet. Right.
      Not all of us were aware of these or watched them. I, for one, just found out about them now and am super happy I did.
      Must be super enjoyable living your life assuming you represent the rest of humanity.

  13. Eskimo Guest

    How far have we come.

    Situations today with be solved by a flight crew citing bogus and non existent FAA, DOT, TSA regulation before involving law enforcement. If it occur midair, there will be a possibility of diversion, especially the misconnect guy and maybe the smoker.

    On the other hand, the passengers too would have punched the flight attendant and call names.

    And if Mr. Anderson were to fly in 2022, the delay (per airline)...

    How far have we come.

    Situations today with be solved by a flight crew citing bogus and non existent FAA, DOT, TSA regulation before involving law enforcement. If it occur midair, there will be a possibility of diversion, especially the misconnect guy and maybe the smoker.

    On the other hand, the passengers too would have punched the flight attendant and call names.

    And if Mr. Anderson were to fly in 2022, the delay (per airline) will always be caused by weather somewhere regardless its mechanical or not and they will not put you on other airlines unless you are WorldPass Executive Diamond Clipper 1K and demand it.

  14. Icarus Guest

    The first part relating to the smoker was fine. I would have removed it from her hand and stubbed it out in her coffee.

  15. Jeffrey Chang Guest

    I can't wait for the videos on how to handle hijacking situations.

    Wrong: The FA in Passenger 57
    Correct: Complying with the demands and letting them in the cockpit.

    1. TravelinWilly Diamond

      I was on a flight in 2002 where one of the f/as explained to me how to use the hot water maker to scald someone in the face, and gave me a bottle of red wine to use as a club if anyone tried to storm the cockpit.

      That was not a fun flight.

  16. Icarus Guest

    First there’s Karen demanding a free upgrade. No one needs to know, apart from all those around her who can hear.

    Nowadays she would be claiming discrimination and whip out her cellphone. DYKWIA.

  17. Brad C Guest

    These have been recommend/showing up on my YouTube feed for several weeks. So if you're an AvGeek and just now learning about this it might help to have aviation related videos in your YouTube watch history so it knows to recommend stuff like this when it gets uploaded.

  18. MG Guest

    Ha- the World Pass woman reminded me of a late night check in ahead of me off the highway at a Comfort inn a few weeks back when she received no updates. ( Can't you see in your database that I am an elite Choice Privileges member?) Off track but funny how some things haven't changed :D

  19. Mark Leonard Guest

    I thought I was the only one. Been binging on these since the foundation launched the channel. Super addictive.

    1. tipsyinmadras Diamond

      My first flight was on a Pan Am 747 JFK-LAX, remember it well. These videos are fantastic. After watching a few of these the YouTube algorithm led me to a few other PA promo films - there's a great one about Pan Am's 50th anniversary "Flight 50" pole-to-pole event in 1977 https://www.youtube.com/watch?v=Icu_44iVDA8

  20. TravelinWilly Diamond

    I may or may not have just had a happy accident in my pants because of this.

    THANK YOU FOR THIS POST!!!!!

  21. RetiredATLATC Diamond

    For some reason it's just showing the http link and not the videos.

    1. RetiredATLATC Diamond

      User error. Restart phone.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Mike Guest

We all have the Internet. Right. Not all of us were aware of these or watched them. I, for one, just found out about them now and am super happy I did. Must be super enjoyable living your life assuming you represent the rest of humanity.

4
Icarus Guest

The first part relating to the smoker was fine. I would have removed it from her hand and stubbed it out in her coffee.

3
Graham Guest

You seem big mad. You okay. Also as soon as I saw woke in your post, I knew this was going to be useless.

2
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